SAP S/4HANA App Support Specialist - Onsite VOC & Resolution

Cinter Technology Services; United States; On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

401K

Insurance

Job summary

Korean IT Consulting Co. in Plano, TX is seeking an SAP Application Support Specialist to provide Tier 1 VOC support for SAP S/4HANA users, troubleshoot issues, review code and configurations, and coordinate with SAP teams to resolve incidents.

This onsite, 1-year contract (W2) offers a $65K-$68K salary plus 401K and insurance. English required with Korean plus; standard business hours CST, and strong customer service skills.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of software development experience using Java, C#, VB.NET, or similar technologies.
• Strong understanding of application troubleshooting and software support processes.
• Experience reviewing and interpreting source code for issue investigation.

Responsibilities

• Provide Tier 1 VOC support for end users in the SAP S/4HANA environment.
• Investigate, analyze, and troubleshoot reported application and system issues.
• Review source code and system configurations to assist with root cause analysis and issue resolution.
• Escalate complex issues to SAP functional/technical teams as needed.
• Collaborate with IT teams, developers, and stakeholders to resolve incidents.
• Document customer interactions and troubleshooting activities in support systems.

Skills

Java

C#

VB.NET

Software troubleshooting

Education

Bachelor’s degree in Computer Science/Information Technology

Tools

SQL

Job description

Korean IT Consulting Co. in Plano, TX is seeking an SAP Application Support Specialist to provide Tier 1 VOC support for SAP S/4HANA users, troubleshoot issues, review code and configurations, and coordinate with SAP teams to resolve incidents.

This onsite, 1-year contract (W2) offers a $65K-$68K salary plus 401K and insurance. English required with Korean plus; standard business hours CST, and strong customer service skills.