SAP Incident Manager/AMS / Production Support

NeerInfo Solutions Pvt. Ltd.; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

NeerInfo Solutions Pvt. Ltd. is seeking a Project Manager to drive client engagements by defining problem statements, evaluating solution options, and recommending actionable paths.

You will plan configuration activities, conduct pilots, and assist in resolving requirements and solution design questions. You will present demonstrations, run POC workshops, and prepare budget-conscious effort estimates to align with organizational financial guidelines.

Qualifications

• Bachelor's degree or foreign equivalent required.
• 7+ years of experience in Information Technology.
• Three years of progressive experience in lieu of education.

Responsibilities

• Lead project planning, scheduling, and governance for client engagements.
• Configure product per design, and conduct conference room pilots and demonstrations.
• Prepare effort estimates aligned with customer budgets and organizational guidelines.
• Support knowledge transfer to enable value-driven consulting solutions.

Skills

Incident management

ITIL processes

Stakeholder management

Crisis management

Communication skills

Education

Bachelor's degree

Tools

ServiceNow

Jira

Remedy

Job description

As a Project Manager you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options, and makes recommendations. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design. You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Basic Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of experience with Information Technology.

Preferred Qualifications:

• 7+ years of proven experience as an SAP Incident manager.
• Strong experience in SAP AMS / Production Support environments.
• Knowledge of ITIL Incident, Problem, Change, and Service Management processes.
• Experience with SAP ECC and/or SAP S/4HANA.
• Strong understanding of SAP modules such as FICO, MM, SD, PP, EWM, or Basis.
• Experience with ServiceNow, Jira, Remedy, or equivalent ticketing tools.
• Excellent communication, stakeholder management, and escalation management skills.
• Ability to lead crisis calls and major incident bridges.