SAP IBP Consultant – Remote AMS & Production Support

Syntax; Washington (District of Columbia); Remote; USD 11,000 - 21,000; Full time

Benefits offered by this job

Flexible work hours

Home office

Competitive pay

Global travel opportunities

Pension plan

Health benefits

Career development

Job summary

Syntax is seeking a Junior Consultant IBP / Consultant IBP with 3–6 years of SAP IBP experience to join our AMS support team in India. You will provide ongoing support for SAP IBP environments, helping ensure stable operations, issue resolution, and reliable system performance for global enterprise clients.

You will work in a remote-capable environment with rotational shifts, using ServiceNow/Jira for ticketing, and collaborate with cross-functional teams to ensure continuous service improvement

Qualifications

• As a Junior Consultant IBP / Consultant IBP you will support SAP IBP environments and respond to incidents with a service-oriented mindset.
• You will work in AMS/production support across global clients, focusing on stability and performance.
• Knowledge of planning areas, key figures, time profiles, and version management is required so you can analyze issues quickly.

Responsibilities

• Analyze, triage, and resolve SAP IBP incidents within SLA timelines.
• Manage tickets end-to-end using ServiceNow, Jira, Remedy, or similar tools.
• Monitor IBP batch jobs and data integration tasks for reliable execution.
• Troubleshoot job failures and interface issues promptly.
• Support rotational shifts and on-call coverage for global operations.
• Assist with health checks, master data upkeep, and minor config changes.
• Collaborate with business users to clarify issues and provide status updates.
• Maintain SOPs and knowledge base for the team.

Skills

Analytical thinking

Problem solving

English communication

Teamwork

Customer focus

Education

Bachelor’s degree or equivalent

Graduate degree an asset

SAP IBP certification (preferred)

Tools

ServiceNow

Jira

Remedy

CI-DS / SDI data integration

Job description

Syntax is seeking a Junior Consultant IBP / Consultant IBP with 3–6 years of SAP IBP experience to join our AMS support team in India. You will provide ongoing support for SAP IBP environments, helping ensure stable operations, issue resolution, and reliable system performance for global enterprise clients.

You will work in a remote-capable environment with rotational shifts, using ServiceNow/Jira for ticketing, and collaborate with cross-functional teams to ensure continuous service improvement