SAP IBP AMS Consultant | Global Production Support | Remote

Illumiti Inc.; Natick (MA); Híbrido; USD 9500 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global travel opportunities

Flexible working hours

Home office

Health benefits

Pension/retirement plan

Descripción de la vacante

Syntax is seeking a Junior Consultant IBP / Consultant IBP with 3-6 years of experience to join our AMS support team in India. You will provide ongoing SAP IBP support, ensuring stable operations, incident resolution, and reliable system performance for global clients.

The role requires strong SAP IBP knowledge, a support-oriented mindset, and hands-on experience in production support or AMS environments. Rotational shifts and global coverage are involved.

Formación

• 3–6 years hands-on SAP IBP support experience.
• Experience in SAP IBP areas: Demand, Supply, S&OP, or Control Tower.
• Knowledge of IBP configuration concepts and data integration.
• Experience with ITSM tools (ServiceNow/Jira).

Responsabilidades

• Analyze, triage, and resolve SAP IBP incidents within SLA timelines.
• Manage tickets through lifecycle using ServiceNow, Jira, Remedy.
• Monitor IBP batch jobs and data integration tasks for successful execution.
• Troubleshoot job failures, interface issues, and system errors promptly.
• Support rotational shifts and on-call coverage for global operations.
• Assist with system health checks and minor configuration updates.
• Collaborate with users to clarify issues and provide guidance on SAP IBP functionality.
• Maintain SOPs and knowledge base articles.

Conocimientos

SAP IBP

AMS experience

Ticketing tools

Data integration

English communication

Educación

Bachelor's degree

SAP IBP certification

IT service management training

Herramientas

ServiceNow

Jira

Remedy

Descripción del empleo

Syntax is seeking a Junior Consultant IBP / Consultant IBP with 3-6 years of experience to join our AMS support team in India. You will provide ongoing SAP IBP support, ensuring stable operations, incident resolution, and reliable system performance for global clients.

The role requires strong SAP IBP knowledge, a support-oriented mindset, and hands-on experience in production support or AMS environments. Rotational shifts and global coverage are involved.