CIDS/IBP Consultant

Illumiti Inc.; Natick (MA); Hybride; USD 9 500 - 14 000; Plein temps

Avantages offerts par ce poste

Global travel opportunities

Flexible working hours

Home office

Health benefits

Pension/retirement plan

Résumé du poste

Syntax is seeking a Junior Consultant IBP / Consultant IBP with 3-6 years of experience to join our AMS support team in India. You will provide ongoing SAP IBP support, ensuring stable operations, incident resolution, and reliable system performance for global clients.

The role requires strong SAP IBP knowledge, a support-oriented mindset, and hands-on experience in production support or AMS environments. Rotational shifts and global coverage are involved.

Qualifications

• 3–6 years hands-on SAP IBP support experience.
• Experience in SAP IBP areas: Demand, Supply, S&OP, or Control Tower.
• Knowledge of IBP configuration concepts and data integration.
• Experience with ITSM tools (ServiceNow/Jira).

Responsabilités

• Analyze, triage, and resolve SAP IBP incidents within SLA timelines.
• Manage tickets through lifecycle using ServiceNow, Jira, Remedy.
• Monitor IBP batch jobs and data integration tasks for successful execution.
• Troubleshoot job failures, interface issues, and system errors promptly.
• Support rotational shifts and on-call coverage for global operations.
• Assist with system health checks and minor configuration updates.
• Collaborate with users to clarify issues and provide guidance on SAP IBP functionality.
• Maintain SOPs and knowledge base articles.

Connaissances

SAP IBP

AMS experience

Ticketing tools

Data integration

English communication

Formation

Bachelor's degree

SAP IBP certification

IT service management training

Outils

ServiceNow

Jira

Remedy

Description du poste

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Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Syntax helps organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued growth, we are seeking an SAP IBP professional to support global clients through application maintenance, incident resolution, and day-to-day production support.

Job Summary

Syntax is looking for a Junior Consultant IBP / Consultant IBP with 3-6 years of experience to join our AMS support team in India. In this role, you will provide ongoing support for SAP Integrated Business Planning environments, helping ensure stable operations, effective issue resolution, and reliable system performance for global enterprise clients. This position is ideal for someone with strong SAP IBP knowledge, a support-oriented mindset, and hands-on experience in production support or AMS environments.

Key Responsibilities

• Analyze, triage, and resolve SAP IBP technical and functional incidents within agreed SLA timelines.
• Manage tickets accurately throughout the lifecycle using tools such as ServiceNow, Jira, Remedy, or similar platforms.
• Monitor IBP batch jobs, data integration tasks, and background planning runs to ensure successful execution.
• Troubleshoot and elevate job failures, interface issues, and system errors promptly.
• Support rotational shifts and on-call coverage to maintain continuous support for global operations.
• Assist with system health checks, master data maintenance, and minor configuration updates under senior guidance.
• Work with business users and stakeholders to clarify issues, gather details, and provide status updates or guidance on standard SAP IBP functionality.
• Maintain SOPs, knowledge base articles, and incident resolution logs to support team learning and consistency.
• Collaborate with cross-functional teams to ensure service continuity and smooth operations.

Required Qualifications

• 3-6 years of hands-on experience in SAP application support or AMS environments, with a primary focus on SAP IBP.
• Experience supporting SAP IBP across one or more areas such as Demand, Supply, Inventory Optimization, S&OP, Response & Supply, or Control Tower.
• Strong understanding of SAP IBP configuration concepts, including planning areas, key figures, time profiles, and version management.
• Experience with CI-DS / SDI data integration.
• Knowledge of statistical forecasting and basic supply chain planning processes.
• Practical experience monitoring SAP background jobs, reviewing error logs, and troubleshooting failed data interfaces.
• Experience using ITSM or ticketing tools such as ServiceNow or Jira.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Clear written and verbal communication skills in English.
• Customer-focused, adaptable, and able to work effectively in a team environment.
• Willingness to work in rotational shifts to support global business coverage.

Preferred Qualifications

• Experience in production support or AMS delivery within a global SAP environment.
• Exposure to incident management, recurring issue resolution, and operational support best practices.
• Familiarity with documenting processes, maintaining knowledge articles, and improving support efficiency.
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

• Any graduate degree accepted; a degree in supply chain, business, information systems, or a related field is an asset.
• SAP IBP certification or related SAP certification is preferred.
• Additional training in supply chain planning, analytics, or IT service management is a plus.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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