Global SAP IBP Consultant — Remote & Flexible Hours

Illumiti Inc.; Massachusetts; On-site; USD 13,000 - 23,000; Full time

Benefits offered by this job

Global travel opportunities

Flexible work arrangements

Benefits package

Modern work environment

Open feedback culture

Career development & training

Job summary

Syntax is seeking an SAP IBP Junior Consultant to join our AMS support team in India. You will provide ongoing support for SAP IBP environments, ensuring stable operations and timely incident resolution for global clients.

This role emphasizes support-focused work, rotating shifts, and collaboration across teams. The ideal candidate has 3–6 years of SAP IBP experience, strong English communication, and a willingness to contribute to continuous improvement and automation initiatives.

Qualifications

• 3–6 years of hands-on SAP IBP support experience.
• Experience across Demand, Supply, S&OP, or related areas.
• Strong SAP IBP configuration knowledge.
• Experience with CI-DS / SDI data integration.
• Knowledge of forecasting and basic supply planning.
• Experience monitoring background jobs and error logs.
• Experience using ITSM tools like ServiceNow or Jira.
• Strong problem-solving and multitasking abilities.
• Clear English communication.
• Customer-focused and team-oriented.
• Willingness to work in rotational shifts.

Responsibilities

• Analyze, triage, and resolve SAP IBP incidents within SLA.
• Manage tickets through lifecycle using ITSM tools.
• Monitor IBP batch jobs and data integration tasks.
• Troubleshoot job failures and interface issues promptly.
• Support rotational shifts and on-call coverage.
• Assist with health checks and master data maintenance.
• Clarify issues with stakeholders and provide guidance.
• Maintain SOPs and knowledge base articles.
• Collaborate with cross-functional teams for continuity.

Skills

SAP IBP knowledge

Incident management

ITSM tools (ServiceNow/Jira)

English communication

Analytical thinking

Education

Any graduate degree accepted

SAP IBP certification preferred

Training in supply chain analytics or IT service management

Tools

ServiceNow

Jira

Remedy

CI-DS / SDI data integration

Job description

Syntax is seeking an SAP IBP Junior Consultant to join our AMS support team in India. You will provide ongoing support for SAP IBP environments, ensuring stable operations and timely incident resolution for global clients.

This role emphasizes support-focused work, rotating shifts, and collaboration across teams. The ideal candidate has 3–6 years of SAP IBP experience, strong English communication, and a willingness to contribute to continuous improvement and automation initiatives.