SAP Developer
Apex Systems
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Benefits offered by this job
Job summary
Everforth Apex is seeking an SAP L1 Production Support Specialist for BlueOval Battery Park Michigan (BOBM) Ford facility. The role focuses on SAP S/4HANA Public Cloud production support across multiple workstreams, coordinating incident resolution, and maintaining operational visibility to ensure business continuity.
You will work in a fast-paced manufacturing environment, using JIRA, ServiceNow, CALM, and API integrations to manage incidents, dashboards, and training.
Qualifications
- 5+ years of hands-on SAP ERP/SAP S/4HANA experience.
- Experience supporting SAP production environments, including incident management and issue resolution.
- Proven experience utilizing SAP Cloud ALM (CALM), ServiceNow, and JIRA for support workflows, ticket management, and incident tracking.
Responsibilities
- L1 Production Support & Incident Management: primary contact for SAP S/4HANA production support activities.
- Manage end-to-end support processes using JIRA, ServiceNow, and SAP Cloud ALM (CALM).
- Prioritize incidents based on severity and business impact while ensuring SLA compliance.
- Coordinate escalations to L2 and L3 support teams and document root causes.
- Monitor ticket backlogs and drive timely resolution of production issues.
- Develop dashboards, scorecards, and support performance metrics.
- Analyze trends and communicate metrics to stakeholders.
Skills
Education
Tools
Job description
Job#: 3048339
Work Arrangement: 3 Days Onsite
BlueOval Battery Park Michigan (BOBM) is a Ford manufacturing facility helping power the next generation of Ford vehicles. The SAP L1 Production Support Specialist will serve as the primary coordinator for SAP S/4HANA Public Cloud production support activities across multiple business functions. This role is responsible for driving issue resolution, coordinating cross-functional support efforts, maintaining operational visibility, and ensuring business continuity across Finance, Master Data Management (MDM), Purchasing, HR, Supply Chain Collaboration, Warehouse Operations, ASN, and Banking workstreams.
This position offers the opportunity to work in a fast‑paced manufacturing environment supporting a large‑scale SAP ecosystem while developing expertise in production support, project coordination, stakeholder management, and SAP cloud operations.
- Serve as the primary point of contact for BOBM IT Level 1 support activities within the SAP S/4HANA production environment.
- Manage end-to-end support processes using JIRA, ServiceNow, and SAP Cloud ALM (CALM).
- Prioritize incidents based on severity and business impact while ensuring SLA compliance.
- Coordinate escalations to L2 and L3 support teams and provide comprehensive issue documentation, including root cause analysis.
- Monitor ticket backlogs and drive timely resolution of production issues.
- Develop and maintain incident management dashboards, scorecards, and support performance metrics.
- Analyze trends, identify recurring issues, and communicate support metrics to stakeholders.
- Support month-end financial close activities, including:
- Intercompany transactions
- Banking and treasury processes
- Accounting operations
- Wall Street, Backline, MICS, Vertex, and Monex integrations
- Assist with SAP integration initiatives involving:
- Master Data Management (MDM)
- Purchasing and supplier interfaces
- API and middleware integrations
- Advance Shipping Notice (ASN) processes
- Support SAP S/4HANA Public Cloud Identity and Access Governance activities, including:
- User provisioning
- Deprovisioning
- Access modifications and role management
- Coordinate SAP training activities across BOBM business workstreams.
- Track training certifications and user readiness metrics.
- Ensure training materials and job aids are current and accessible.
- Schedule and coordinate training sessions as needed.
- Develop dashboards and reporting to measure training completion and effectiveness.
- SAP ERP
- SAP S/4HANA
- SAP Public Cloud
- Production Support
- Incident Management
- JIRA
- ServiceNow
- SAP Cloud ALM (CALM)
- API Integration
- Change Management
- Java
- SAP Activate methodology experience.
- Project Management certification (PMP or equivalent).
- SAP certifications in:
- Security
- GRC
- FICO
- S/4HANA
- Related SAP modules
- Experience with ITIL-based Incident, Problem, and Change Management frameworks.
- Familiarity with automotive or battery manufacturing operations.
- 5+ years of hands-on SAP ERP/SAP S/4HANA experience.
- Experience supporting SAP production environments, including incident management and issue resolution.
- Proven experience utilizing SAP Cloud ALM (CALM), ServiceNow, and JIRA for support workflows, ticket management, and incident tracking.
- Participation in at least one full lifecycle SAP S/4HANA Public Cloud implementation.
- 10+ years of experience leading and coordinating complex IT initiatives, including planning, execution, and delivery of technology projects.
- Experience developing dashboards, scorecards, KPIs, and operational reporting to provide visibility into support performance and project health.
- Accounting and financial operations
- Treasury and banking processes
- Master Data Management (MDM)
- Purchasing and supplier integrations
- API and interface management
- ASN processes
- Middleware platforms and integrations
- Strong stakeholder management and communication skills.
- Excellent organizational and prioritization abilities.
- Ability to manage multiple concurrent workstreams in a fast‑paced environment.
- Strong analytical and problem‑solving skills.
- SAP S/4HANA Public Cloud implementations and support.
- SAP Cloud ALM (CALM).
- Experience supporting BOBM or similar manufacturing workstreams.
- Automotive manufacturing industry experience.
- Bachelor's Degree
- Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field.
- Hybrid work environment with 3 days onsite.
- Must be comfortable working across multiple business functions and support teams within a manufacturing environment.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team
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