SAP Delivery Executive - US Public Services Market Unit

SAP; Newtown Square (Delaware County); Presencial; USD 190.000 - 290.000; Jornada completa

Descripción de la vacante

SAP SE seeks an experienced senior leader to drive a multi-year Process and Systems Transformation program. You will serve as the primary SAP executive contact, govern all projects from sales through post-go-live, and mentor delivery managers to ensure client satisfaction and successful delivery of SAP and non-SAP solutions.

You will build trusted relationships with executive stakeholders, manage complex scope and schedules, and champion AI adoption across teams.

Formación

• 10–15 years of SAP services sales and delivery experience, including services management.
• Experience leading 100+ person teams on contracts exceeding $50–100M.
• Proven SAP implementation leadership across S/4, Ariba, Concur, SuccessFactors, and BTP.
• Prior experience in Aerospace & Defense is required.
• PMP certification is preferred or willingness to obtain.
• Ability to build trusted client executive relationships and manage escalations.
• Strong governance, scope, and schedule management skills.
• Practical approach to AI integration in daily workflows.

Responsabilidades

• Lead governance for a multi-year PST program; oversee sales to implementation and post-go-live.
• Mentor delivery managers and ensure long-term customer satisfaction.
• Lead implementation and adoption of SAP and non-SAP solutions; manage schedules and deliverables.
• Build trusted relationships with customer leaders and articulate SAP value.
• Identify strategic opportunities; expand SAP services and coordinate with license sales.
• Provide talent leadership and align resource strategy across the account.

Conocimientos

Executive stakeholder management

Program governance

AI adoption

Cross-functional leadership

Delivery leadership

Educación

PMP certification

Herramientas

SAP S/4

SAP Ariba

SAP Concur

SAP SuccessFactors

SAP BTP

Descripción del empleo

Job Description

What you’ll bring

Use your expertise to lead large customer programs. Manage relationships with executives. Make sure delivery outcomes are consistent across big, multi-year projects. Your ability to influence senior stakeholders, oversee teams of 100+ resources, and build trusted relationships at the C-suite level is essential. You bring strong communication skills, a collaborative approach, and the creative thinking and learning agility to adapt as the role evolves.

• 10–15 years of SAP services sales and delivery experience, including services management; experience with a Major Systems Integrator and a history of leading 100+ person teams on contracts exceeding $50–100M in total value is highly desired.
• Proven SAP implementation leadership — experience with S/4, Ariba, Concur, SuccessFactors, and BTP (or a combination) is highly desired; prior experience in Aerospace & Defense is required
• PMP certification (or willingness to obtain); strong track record of achieving revenue and margin goals while managing multiple client engagements of meaningful scope and duration.
• Demonstrated ability to build trusted relationships at the client executive level, skillfully manage and resolve escalations, and apply a leadership-by-example style with teams and clients.
• You have solid program governance experience. You are proficient in managing scope, scheduling projects, handling conflicts, and aligning stakeholders in complex delivery settings.
• A practical, accountable approach to AI — you integrate agentic AI practices into your daily workflows, take responsibility for the quality of AI-assisted outputs, and champion AI adoption across your teams.

What you’ll build

You will serve as the primary SAP executive point of contact for a multi-year Process and Systems Transformation (PST) Program — a strategic, billable engagement. You will establish robust program governance, mentor delivery managers, ensure long-term customer satisfaction, and position SAP for continued business growth on this flagship account. You will lead the implementation and adoption of both SAP and non-SAP solutions. Your role is crucial for project success as you will manage schedules and deliverables. Additionally, you will prioritize customer satisfaction by building and maintaining trusted relationships with key stakeholders.

• Lead the overall governance for a program. Oversee all projects, starting from sales support to implementation and post-go-live. Manage schedules and deliverables. Ensure customer satisfaction.
• Build and maintain trust with customer leaders by managing relationships actively. Show the value of SAP solutions. Create open and trusted working relationships.
• Manage the end-to-end services relationship across customer, partner, and SAP to ensure projects are delivered on time, within budget, and to the highest quality standards — including billable consulting oversight.
• Identify, develop, and execute strategic business opportunities. Create long-term value plans that align with customer goals. Expand SAP services and work with SAP license sales to complete software deals.
• Provide talent and workforce leadership — apply a strong career framework, oversee skills enhancement and career development planning for DEs, PMs, and other team members on the account.
• Coordinate with the SAP NS2 Cloud Delivery Team and other SAP lines of business to deliver modernized solutions; provide guidance on resource strategy, issue management, and program execution.

Where you belong

At SAP, you will be part of a global customer-facing delivery community that values trust, accountability, and long-term partnership. You will work closely with customers, partners, and internal teams, and grow within a culture that prioritizes customer success, collaboration, and continuous improvement across complex delivery engagements. We value the skills you bring and support you to build on them through our learning and development opportunities.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.