SAP CX Analyst – Customer Experience (Hybrid)

Woodgrain; Meridian (ID); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

HSA

FSA

401(k) with match

Life Insurance & AD&D

Disability Insurance

Paid Holidays & PTO

Annual Bonus

Job summary

Woodgrain is seeking an SAP Functional Analyst (CX) to design, configure, and deliver Customer Experience solutions within SAP. You will work closely with Data Integration to build interfaces, participate in blueprinting sessions, and ensure lean business processes are implemented across SAP projects including mergers, acquisitions, upgrades, and non-SAP integrations.

The role requires strong English communication, a technical degree, and 5+ years of ERP CX experience.

Qualifications

• Bachelor's degree in a technical area such as Computer Science, Information Technology, or Business, or equivalent training/experience.
• At least 5 years of ERP CX experience.
• Familiarity with CX terminology and methodologies.
• Prefer SAP ECC 6.0; SAP S/4HANA experience is a plus.
• Experience with CX solutions (Legacy CRM, Customer Portal, E-Commerce, Marketing, CPQ).

Responsibilities

• Configure Customer Experience modules.
• Participate in blueprinting to define scope and gather requirements.
• Document conversions, upgrades, interfaces, and workflow specifications.
• Perform functional, unit, regression, and integration testing for go-lives.
• Deliver multiple projects and coordinate with cross-functional teams.
• Provide end-user support and bug resolution for CX processes.
• Develop and revise SOPs, user guides, and training materials.

Skills

English communication

Analytical skills

Documentation

Cross-functional collaboration

Education

Bachelor's degree or equivalent in technical field

Job description

Woodgrain is seeking an SAP Functional Analyst (CX) to design, configure, and deliver Customer Experience solutions within SAP. You will work closely with Data Integration to build interfaces, participate in blueprinting sessions, and ensure lean business processes are implemented across SAP projects including mergers, acquisitions, upgrades, and non-SAP integrations.

The role requires strong English communication, a technical degree, and 5+ years of ERP CX experience.