SAP Functional Analyst (Customer Experience)

Woodgrain; Lawrenceville (GA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

HSA

FSA

401(k) with Employer Match

Life Insurance and AD&D

Disability Insurance

PTO and Holidays

Annual Incentive Bonus

Job summary

Woodgrain is seeking an SAP Functional Analyst (CX) to design and configure Customer Experience modules, integrate SAP with other systems, and partner with Data Integration to automate solutions. You will help blueprint and implement lean business processes across SAP deployments for mergers, acquisitions, upgrades.

The role requires 5+ years ERP CX experience, SAP ECC 6.0 or S/4 HANA familiarity, and CX tools like Legacy CRM, Customer Portal, and CPQ.

Qualifications

• Bachelor's degree in a technical area, or equivalent experience.
• At least 5 years of ERP CX experience.
• Experience with SAP CX and ECC 6.0 or S/4 HANA preferred.
• Familiarity with CX terminology and methodology.
• Experience with CX solutions such as Legacy CRM, Customer Portal, E-Commerce, Marketing, CPQ.

Responsibilities

• Configure Customer Experience modules and gather requirements.
• Participate in blueprinting, define scope, and document specifications.
• Develop technical solutions for conversions, interfaces, and reports.
• Perform functional, unit, regression, and integration testing.
• Deliver multiple projects with cross-functional teams and manage support requests.
• Create SOPs, user docs, workflows and training guides.

Skills

Analytical skills

Cross-functional collaboration

English communication

Documentation

Education

Bachelor's degree in a technical field

Tools

SAP ECC 6.0

S/4HANA

Legacy CRM

Customer Portal

E-Commerce

CPQ

CX Solutions

Job description

Job Title: SAP Functional Analyst (Customer Experience)

Starting Salary: $85,000 - $120,000 (depending on experience)

Work Environment: Hybrid (4 days in-office, 1 day remote)

Summary of Company Benefits:

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) with an Employer Match
• Group Term Life Insurance and AD&D
• Employer Paid Long-Term & Short-Term Disability
• Voluntary Supplemental Hospital and Accident Plans
• Employee Assistance Program
• 8 Company Paid Holidays & 1 Floating Holiday
• Progressive Paid Time Off (PTO) Accruals
• Annual Salary Incentive Bonus

About Woodgrain:

Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.

Job Summary:

The IT SAP Functional Analyst (CX) is responsible for designing, building, and delivering the configuration of Customer Experience modules, technical solutioning for integrating software applications and SAP implementations, and working closely with the Data Integration team to develop interfaces and automate solutions. This role will also contribute to the implementation and maintenance of systems that support Woodgrain’s SAP Customer Experience functions in accordance with the Project Management Life Cycle and will be heavily involved in blueprinting, partnering with the business users and subject matter experts to analyze, define, and implement lean business processes and system solutions that will be utilized across the Woodgrain organization during SAP implementations for mergers, acquisitions and upgrades, as well as the integration of non-SAP solutions with SAP.

Duties & Responsibilities:

• Configure Customer Experience Modules
• Participate in blueprinting sessions to define scope, gather business requirements, create concepts and designs that meet business needs, and document detailed specifications for the development of custom programs, testing, and implementing the automated solutions.
• Document requirements for conversions, upgrades, interfaces, business logic, reports, forms, and workflow and develop technical solutions as defined and documented during blueprinting.
• Manage and perform functional, unit, regression, and integration testing for go-lives and software updates.
• Deliver multiple projects (sometimes concurrently) by effectively communicating and collaborating with cross-functional teams including IT Applications, Infrastructure, SAP Basis, Security, Data Integration, Architecture, Business Resource Managers, the Business, and Management.
• Provide customer service to end users by logging, routing, and resolving incoming requests for CX-related process or system issues and bugs.
• Develop, document and revise standard operating procedures, user documentation, business process workflows and training guides

Requirements:

• Must be able to effectively communicate in English, both verbally and in writing.
• Bachelor's degree in a technical areas such as Computer Science, Information Technology, or Business. Equivalent training and experience can be considered in lieu of a degree.
• At least 5 years of previous experience working with an ERP in the Customer Experience environment.
• Understanding of and experience with CX terminology and methodology.
• Previous experience having performed configuration in SAP ECC 6.0 is highly desirable. Preference will be given to previous S/4 HANA experience.
• Previous experience with various CX Solutions (i.e., Legacy CRM, Customer Portal, E-Commerce, Marketing, CPQ)

Additional Skills:

• Excellent analytical skills to interpret complex, cross-functional requirements and challenges.
• Ability to develop process maps, project plans, cutover and conversion plans, technical specifications, user guides and other documentation.
• Ability to work efficiently with team members from different geographical locations and expertise backgrounds.
• Excellent customer service skills, computer knowledge and skills, and effective oral and written communication skills.
• Ability to effectively communicate in English, both verbally and in writing. Additional languages preferred.

Physical Demands:

The physical demands and work environment are representative of a typical office environment. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. The employee must occasionally lift or move up to 25 pounds.

Travel:

This position does not require travel to other Woodgrain locations.