SAP CS(Customer Service)

Pyramid Consulting, Inc; United States; Remote; USD 83,000 - 96,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. has an immediate opening for an SAP CS (Customer Service) expert on a 6+ month contract, remote in the United States. The role emphasizes delivering solid SAP CS configurations in an SAP S/4HANA environment and requires strong functional skills.

Responsibilities include leading SAP CS process improvements, collaborating with stakeholders, and guiding incident management and enhancements. The candidate should have 5+ years of experience and excellent communication.

Qualifications

• 5+ years of functional SAP CS expertise.
• Strong knowledge of Contracts, Billing, and Pricing with CS.
• Experience in SAP S/4HANA core CS processes.
• Hands-on configuration, testing, and debugging.
• Excellent communication and collaboration with stakeholders.
• Nice to have: CS integration with SD/MM.
• Nice to have: CS interfaces and integration scenarios.
• Nice to have: Revenue Accounting and Reporting (RAR).

Responsibilities

• Lead the support and continuous improvement of SAP CS processes in SAP S/4HANA.
• Provide functional expertise across core CS capabilities and configurations.
• Troubleshoot complex business and system issues, including hands-on configuration, testing, and debugging.
• Collaborate with business stakeholders, project teams, and technical resources.
• Provide design recommendations and ensure solutions align with SAP best practices.
• Support incident management, root cause analysis, change requests, and enhancements.
• Mentor team members and provide leadership in support and delivery activities.

Skills

Excellent communication

Strong analytical skills

Leadership

Tools

SAP CS

SAP S/4HANA

SAP interfaces

Job description

Immediate need for a talented SAP CS(Customer Service). This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote).

Job ID:26-34461

Pay Range: $60 - $70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Lead the support and continuous improvement of SAP CS processes in an SAP S/4HANA environment.
• Provide functional expertise across core SAP CS capabilities, focusing on standard CS processes and configurations.
• Troubleshoot complex business and system issues, including hands‑on involvement in configuration, testing, and debugging activities as required.
• Collaborate with business stakeholders, project teams, and technical resources to drive solution alignment and successful implementation.
• Provide design recommendations and ensure solutions are aligned with business objectives and SAP best practices.
• Support incident management, root cause analysis, change requests, and enhancement initiatives.
• Mentor team members and provide leadership in support and delivery activities.

Key Requirements and Technology Experience

• 5+ years of strong functional expertise in SAP CS (Customer Service) with a deep understanding of standard CS processes and configurations.
• Excellent knowledge of Contracts, Billing, and Pricing and their integration with CS.
• Experience working in SAP S/4HANA environments, with an emphasis on core Service functionality rather than advanced S/4HANA-specific features.
• Demonstrated ability to work in a highly hands‑on role, including configuration and troubleshooting.
• Strong analytical skills with exceptional attention to detail.
• Proven experience engaging with business stakeholders and driving solution discussions and design decisions.
• Excellent communication and collaboration skills.
• Fast learner with the ability to work in a customized system.
• Nice to have: Strong understanding of SAP CS integration with Sales and Distribution (SD) or Materials Management (MM).
• Nice to have: Experience with SAP interfaces and integration scenarios.
• Nice to have: Knowledge of SAP Revenue Accounting and Reporting (RAR).
• Nice to have: Experience supporting complex SAP landscapes and cross-functional business processes.

Our client is a leading Business Consulting Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.