SAP CRM Analyst

Conviso Inc.; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Conviso Inc. seeks an experienced SAP CRM Support Specialist to act as a functional SME for a SAP CRM Grantor environment. You will support current-state assessment, business process analysis, upgrade planning, test preparation, and data dependencies identification.

Responsibilities include documenting gaps, coordinating with SAP teams, and ensuring functional impacts are accurately captured for upgrade strategies. Ideal candidates have 8+ years in SAP CRM and Grantor experience.

Qualifications

• 8+ years of SAP CRM functional experience.
• Hands-on knowledge of SAP CRM Grantor functionality.
• Experience with business process analysis, functional documentation, and solution/design reviews.
• Experience supporting SAP upgrades, modernization, migration, or technical transformation projects.
• Strong understanding of SAP interfaces, integrations, customizations, and data dependencies.
• Experience with test planning, UAT, and upgrade readiness activities.
• Strong analytical, problem-solving, communication, and documentation skills.

Responsibilities

• Review and assess current-state SAP CRM Grantor documentation, processes, configurations, and functionality.
• Conduct business process analysis and design reviews to identify gaps, risks, and potential upgrade impacts.
• Identify and document mission-critical Grantor functionality, customizations, interfaces, and data integration dependencies.
• Analyze potential issues and challenges associated with SAP CRM and technical upgrades.
• Support upgrade planning, test strategy, test planning, and business readiness activities.
• Collaborate with SAP functional, technical, integration, reporting, and testing teams.
• Document findings, recommendations, dependencies, risks, and required remediation activities.
• Support stakeholder discussions and ensure business requirements and functional impacts are accurately captured.

Skills

SAP CRM

Grantor functionality

Business process analysis

Functional documentation

Upgrade readiness

Test planning/UAT

Analytical skills

Communication skills

Tools

SAP ECC

SAP S/4HANA

BOBJ/WebI

Job description

We are seeking an experienced SAP CRM Support Specialist to serve as a functional subject matter expert for a SAP CRM Grantor environment. The role will support current-state assessment, business process analysis, technical upgrade planning, test preparation, and identification of mission-critical functionality, customizations, interfaces, and data dependencies.

Key Responsibilities

• Review and assess current-state SAP CRM Grantor documentation, processes, configurations, and functionality.
• Conduct business process analysis and design reviews to identify gaps, risks, and potential upgrade impacts.
• Identify and document mission-critical Grantor functionality, customizations, interfaces, and data integration dependencies.
• Analyze potential issues and challenges associated with SAP CRM and technical upgrades.
• Support upgrade planning, test strategy, test planning, and business readiness activities.
• Collaborate with SAP functional, technical, integration, reporting, and testing teams.
• Document findings, recommendations, dependencies, risks, and required remediation activities.
• Support stakeholder discussions and ensure business requirements and functional impacts are accurately captured.

Required Skills & Experience

• 8+ years of SAP CRM functional experience.
• Strong hands-on knowledge of SAP CRM, preferably SAP CRM Grantor functionality.
• Experience with business process analysis, functional documentation, and solution/design reviews.
• Experience supporting SAP upgrades, modernization, migration, or technical transformation projects.
• Strong understanding of SAP interfaces, integrations, customizations, and data dependencies.
• Experience with test planning, UAT, and upgrade readiness activities.
• Strong analytical, problem-solving, communication, and documentation skills.

Desired Skills & Domain Experience

• Federal/Government project experience preferred.
• Direct experience with Grantor Management / Grants Management environments.
• Experience with SAP ECC and/or SAP S/4HANA.
• Experience supporting large-scale SAP technical upgrades.
• Familiarity with SAP reporting, BOBJ/WebI, and downstream system dependencies.
• SAP CRM or related SAP certification is a plus.