SAP CoE Intake Lead: Strategy & Demand Gatekeeper

Dycom; West Palm Beach (FL); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Weekly Paychecks

Paid Time Off, Parental Leave, and HOL

Insurance (medical, dental, vision, Rx

401(k) w/ Company Match

Stock Purchase Plan

Education Reimbursement

Legal Insurance

Discounts on gym memberships, pet ins.

Job summary

Dycom Industries seeks a strategic CoE Intake Manager to gatekeep SAP requests for our SAP Center of Excellence. You will act as the single point of entry, translate business needs into technical requirements, and coordinate with Sales Product Lead and Master Data Architect to size work and align backlog.

In this role, you’ll ensure ROI is defined, prevent duplicates across OpCos, and maintain portfolio visibility for executive review and funding.

Qualifications

• Bachelor’s degree in Computer Science, Business Administration, or related field; MBA or advanced degree preferred.
• 7+ years in IT demand management, SAP governance, or strategic business analysis in a large enterprise.
• Proven ability to influence executive stakeholders and lead IT steering committees.
• Expert in decoding business needs into actionable SAP requirements and high-impact solutions.
• Deep expertise in business case development, ROI modeling, and value realization tracking.

Responsibilities

• Serve as the single entry point for SAP enhancements, projects, and complex inquiries (excluding standard break/fix).
• Categorize requests into Foundational, Operational, or Transformational service tiers.
• Route validated requests to CoE leads for sizing and backlog integration.
• Unpack surface-level requests to identify true operational needs with business requestors.
• Enforce ROI and standardized intake before allocating technical resources.
• Identify and consolidate duplicate requests across OpCos into standardized requirements.
• Maintain master CoE Demand Funnel and provide real-time visibility to executives.
• Prepare and present validated backlog to IT Steering Committee and Architecture Review Board.
• Actively reject requests conflicting with Clean Core or ROI expectations; partner on adoption when needed.

Skills

Executive stakeholder management

Communication & negotiation

Strategic IT analysis

Change governance

Education

Bachelor’s degree in Computer Science, Business Administration, or related field

MBA or advanced degree preferred

Tools

Jira

Confluence

Job description

Dycom Industries seeks a strategic CoE Intake Manager to gatekeep SAP requests for our SAP Center of Excellence. You will act as the single point of entry, translate business needs into technical requirements, and coordinate with Sales Product Lead and Master Data Architect to size work and align backlog.

In this role, you’ll ensure ROI is defined, prevent duplicates across OpCos, and maintain portfolio visibility for executive review and funding.