CoE SAP Intake Lead: Strategy, Demand & ROI

Dycom Industries, Inc.; West Palm Beach, Northern (FL, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Weekly Paychecks

Paid Time Off

401(k) with Company Match

Stock Purchase Plan

Education Reimbursement

Legal Insurance

Gym/W basic discounts

Job summary

Dycom Industries, Inc. is seeking a strategic CoE Intake Manager to serve as the gatekeeper between the business and our SAP delivery teams, ensuring all work aligns with the enterprise agenda.

You will triage requests, categorize work into foundational, operational, or transformational tiers, refine business cases with ROI and benefits, and drive governance with the IT Steering Committee.

Qualifications

• Bachelor’s degree in CS, business administration, or related field; MBA or advanced degree strongly preferred.
• 7+ years of progressive experience in IT demand management, SAP governance, or strategic business analysis within a large-scale enterprise environment.
• Proven ability to influence executive stakeholders and lead IT steering committees to align technical roadmaps with business objectives.
• Expert-level capability in decoding complex business challenges into actionable technical requirements and high-impact SAP solutions.
• Deep expertise in business case development, ROI modeling, and value realization tracking for enterprise-level technology investments.

Responsibilities

• Demand triage and routing for SAP enhancements, projects, and complex inquiries.
• Categorize incoming requests into service tiers: Foundational, Operational, or Transformational.
• Route validated requests to CoE leads for sizing and backlog integration.
• Decode needs into operational requirements and enforce ROI canons.
• Identify duplicate requests and consolidate into standardized enterprise requirements.
• Maintain master CoE Demand Funnel and provide real-time visibility to executives.
• Prepare and present validated intake backlog to IT Steering Committee for approval.

Skills

Stakeholder management

SAP governance

Business analysis

Education

Bachelor’s degree in Computer Science, Business Administration, or related field

MBA or advanced degree preferred

Tools

Jira

Confluence

Job description

Dycom Industries, Inc. is seeking a strategic CoE Intake Manager to serve as the gatekeeper between the business and our SAP delivery teams, ensuring all work aligns with the enterprise agenda.

You will triage requests, categorize work into foundational, operational, or transformational tiers, refine business cases with ROI and benefits, and drive governance with the IT Steering Committee.