SAP Operations Manager

Aptimized; Los Angeles (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology firm in Los Angeles is seeking an Operations Manager to drive operational excellence across engineering verticals, manage vendor coordination and oversight, and ensure compliance with regulations. Candidates should have over 8 years of experience in enterprise IT operations, particularly in SAP or ERP environments. The role requires a strong leader who can foster collaboration across teams and communicate technical concepts effectively. Competitive compensation package offered.

Qualifications

• 8+ years of experience in enterprise IT operations, preferably in SAP or ERP environments.
• Proven ability to lead cross-functional teams and manage complex technical programs.
• Demonstrated ability to communicate technical concepts clearly.

Responsibilities

• Establish and lead cross-functional operational initiatives across Platform, BASIS, and Integration.
• Collaborate with the BASIS Security Engineer to ensure compliance with SOX and GDPR.
• Act as a liaison between Platform, BASIS, and Integration teams.

Skills

Leadership with empathy

Cross-functional collaboration

Technical communication

Continuous improvement mindset

Agility and adaptability

Tools

Confluence

Jira

Visualization tools

Job description

The Operations Manager is a strategic, cross-functional leader reporting directly to the Director of Engineering, ERP Platform & Integration. This role uniquely spans the three engineering verticals, BASIS, Integration, and Cloud/Platform, and is responsible for driving operational excellence, system reliability, and cross-domain alignment.

This role uniquely spans the three engineering verticals, BASIS, Integration, and Cloud/Platform, and is responsible for driving operational excellence, system reliability, and cross-domain alignment. The successful candidate will play a crucial role in understanding the interdependencies and operational nuances across these areas, ensuring seamless coordination and optimized performance. They will bring a modern mindset, a strong leadership presence, and the ability to navigate complex technical environments with empathy, clarity, and precision.

This role collaborates closely with engineering leads, TPMs, and the Technical Documentation Specialist to ensure environments are well-documented, compliant, and scalable. Additionally, the Sr. Manager will represent Enterprise Technology across Operations & Technology, fostering strong cross-functional relationships, managing vendor coordination, overseeing environment governance, and delivering insightful operational reporting.

Key Responsibilities

Operations Leadership

• Establish and lead cross-functional operational initiatives across Platform, BASIS, and Integration, while managing a team of contractors and service providers.
• Anticipate and optimize resource needs, including identifying performance gaps, staffing requirements, and opportunities for efficiency.
• Develop and maintain environment management standards, including release controls, patches, and transport processes.
• Ensure timely application of system patches, including security updates, to maintain platform stability, compliance, and protection against vulnerabilities.
• Oversee high availability and performance of systems through proactive monitoring and incident response coordination.

Program & Process Management

• Establish new operational processes and standards to support the needs of a newly formed company, including designing, implementing, and evolving workflows that enable scalable, efficient, and resilient operations.
• Build with agility and adaptability in mind, enabling the organization to respond effectively to evolving business priorities and strategic growth opportunities.
• Partner with TPMs and PMO to align operational activities with project timelines and business priorities.
• Drive continuous improvement in operational workflows, including automation and tooling enhancements.
• Support Day 1 readiness and post-launch stabilization efforts.

Governance & Compliance

• Collaborate with the BASIS Security Engineer to ensure compliance with SOX, GDPR, and internal controls.
• Own the organization and upkeep of operational documentation, ensuring it is created when needed, logically structured, consistently maintained, and easily accessible to relevant stakeholders.
• Track and report on operational KPIs, technical debt, and modernization opportunities.

Cross-Functional Collaboration

• Act as a liaison between Platform, BASIS, and Integration teams to ensure seamless coordination.
• Engage with vendors and service providers to manage SLAs and operational dependencies.
• Support executive reporting and decision-making through clear summaries and operational insights.

Ideal Qualifications

• 8+ years of experience in enterprise IT operations, preferably in SAP or ERP environments.
• Demonstrated ability to lead with empathy, foster collaboration across diverse teams, and communicate technical concepts with clarity and influence.
• Experience navigating change and ambiguity in transformation environments, and a commitment to continuous learning and professional development.
• Strong understanding of infrastructure, integration, and platform operations.
• Proven ability to lead cross-functional teams and manage complex technical programs.
• Familiarity with compliance frameworks (SOX, GDPR) and operational governance.
• Excellent communication and documentation skills; experience with Confluence, Jira, and visualization tools.