SAP Cloud Delivery Lead: Client Success & Growth

Intelli Owl; Boston (MA); Sur place; USD 120 000 - 190 000; Plein temps

Résumé du poste

Intelli Owl is seeking a senior stakeholder-facing professional to lead SAP engagement across onboarding, delivery, and renewal phases. The role focuses on planning services to meet customer requirements, managing stakeholder expectations, and ensuring successful project delivery while driving commercial outcomes.

The ideal candidate has 8–10 years in SAP, strong communication skills in English, and proven ability to manage complex, international customer engagements and relationships.

Qualifications

• Bachelor’s degree or equivalent in a business or technology related field (e.g. Computer Science, Business Administration, etc.)
• 8–10 years of experience required
• SAP domain experience required
• Excellent presentation and communication skills in English, able to adapt for technical and non-technical audiences, including management level at customer
• Leadership experience with customer interaction and client management is a plus

Responsabilités

• Engagement Management: Plan & review of services according to the customer’s requirements, manage stakeholders
• Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements
• Account Management: Commercial account management and increase of customer satisfaction

Connaissances

SAP domain experience

Excellent English communication

Leadership with client interaction

Customer-first mindset

Engagement management

International environment experience

SAP HANA understanding

Strong presentation skills

Formation

Bachelor's degree in business/technology

Description du poste

Intelli Owl is seeking a senior stakeholder-facing professional to lead SAP engagement across onboarding, delivery, and renewal phases. The role focuses on planning services to meet customer requirements, managing stakeholder expectations, and ensuring successful project delivery while driving commercial outcomes.

The ideal candidate has 8–10 years in SAP, strong communication skills in English, and proven ability to manage complex, international customer engagements and relationships.