SAP CIS Transformation Lead – Utilities

Accenture; Austin (TX); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Job summary

Accenture in the United States is seeking a senior consulting professional to lead strategic engagements in the energy retail and customer service domains, driving digital transformation, customer experience improvements, and operational efficiency for utility clients. The role requires 3+ years in the Utility industry with SAP experience, and a track record of delivering customer transformation programs.

Travel up to 25-100% may be required, and location flexibility across major US cities is

Qualifications

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 2 years of functional experience in SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
• You have at least 2 years of experience in an advisory or consulting role.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives .
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work
• Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
• We are open to hiring in most major cities in the US, near to an Accenture corporate office.

Skills

SAP

Meter to Cash

Customer Transformation

Project delivery

Education

Bachelor's degree or equivalent

Tools

None

Job description

Accenture in the United States is seeking a senior consulting professional to lead strategic engagements in the energy retail and customer service domains, driving digital transformation, customer experience improvements, and operational efficiency for utility clients. The role requires 3+ years in the Utility industry with SAP experience, and a track record of delivering customer transformation programs.

Travel up to 25-100% may be required, and location flexibility across major US cities is