SAP Application Support Lead – ERP & Enterprise Ops

Grocery Outlet Inc.; Emeryville (CA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Annual Bonus Program

Equity

401(k) Profit Sharing

Job summary

Grocery Outlet Inc. in Emeryville, CA, seeks a Sr. Manager, Application Support to lead Run across SAP and non-SAP systems, supporting Merchandising, Purchasing, Supply Chain, Finance and Store operations.

You will build a high-performing team, own incident and problem management, drive RCA and permanent fixes, manage AMS vendors, and partner with Product, Engineering, and Enterprise Architecture to improve system reliability and governance.

Qualifications

• 8-12+ years in application support, production support, or IT operations with leadership experience.
• Strong SAP ERP experience (S/4 or ECC), MM/SD/FICO modules.
• Proven incident management, problem management and root-cause analysis experience.
• Familiarity with enterprise systems across merchandising, purchasing, supply chain, finance and store systems.
• Experience with integrated SAP and non-SAP environments and AMS vendors.

Responsibilities

• Own end-to-end application support across SAP and non-SAP systems.
• Establish ownership of incident management, problem management, and service delivery.
• Ensure high system availability, performance, and reliability across platforms.
• Lead incident management processes including triage and resolution.
• Drive RCA and permanent resolution of issues.
• Oversee vendor management and governance; partner with Product/Engineering/EA.

Skills

Leadership

Incident management

Problem management

Stakeholder management

Collaboration

Education

Bachelor’s degree in CS/Engineering/related field

Tools

SAP ERP

ITIL

AMS vendor management

Job description

Grocery Outlet Inc. in Emeryville, CA, seeks a Sr. Manager, Application Support to lead Run across SAP and non-SAP systems, supporting Merchandising, Purchasing, Supply Chain, Finance and Store operations.

You will build a high-performing team, own incident and problem management, drive RCA and permanent fixes, manage AMS vendors, and partner with Product, Engineering, and Enterprise Architecture to improve system reliability and governance.