SAP Analyst

Arvato; Ontario (CA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company matching

Paid Time Off and holidays

Tuition reimbursement

Job summary

Arvato is looking for an SAP Support Analyst in Ontario, California, to manage SAP incidents and enhance user experience. You will facilitate communication between the user community and IT, resolve support issues, and proactively improve SAP processes.

The ideal candidate has over 5 years of SAP experience, strong ABAP skills, and an understanding of various SAP modules. This role offers a competitive salary and benefits including health insurance and a 401(k) plan.

Qualifications

• 5+ years of SAP support/implementation experience required.
• 2+ years of ABAP and debugging experience required.
• Bachelor’s degree or equivalent experience preferred.

Responsibilities

• Provide day-to-day support for SAP and related interfaces.
• Proactively identify and resolve issues.
• Gather details on new SAP issues from business users.

Skills

SAP support/implementation experience

ABAP and debugging experience

WM expertise

SD, MM, IM experience

ITIL certification

Education

Bachelor’s degree in computer science or related field

Tools

Mobisys

IDoc’s (EDI)

QM system

Job description

Job Description

We’re looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents and writing/managing functional specifications between the user community and the more technical IT community.

The SAP Support Analyst will be the first line of support and work with other business associates to understand the gaps in the current SAP processes and recommend necessary improvements. This role requires a solid understanding of SAP, its integration points, and our business processes, as well as strong communication, organizational skills and a follow‑through mentality.

Responsibilities

• Assist in providing day‑to‑day support for issues that affect the daily operation of SAP and related interfaces; resolve level 1 support issues in a timely manner and assign complex issues to more senior team members as tickets or projects.
• Proactively identify problematic issues (data or process) and work with the necessary individuals to resolve them.
• Work with business users to gather more details on new SAP issues, categorize the issues accurately to help address them in a timely manner.
• Demonstrate very good communication skills and follow‑through ability.
• Maintain a track record of excellence in end‑to‑end system design/support and leading of SAP projects.

Qualifications

• Bachelor’s degree in computer science or a closely related field preferred; equivalent experience will be considered.
• 5+ years of SAP support/implementation experience required.
• 2+ years of ABAP and debugging experience required.
• WM expertise required.
• Experience in SD, MM, IM preferred.
• LES experience is a plus.
• Experience with Mobisys (mobile application), IDoc’s (EDI), QM is a plus.
• ITIL certification preferred.

Compensation

• Salary range for Ontario, CA: $95,000‑$105,000 per year.

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

Data Protection Disclosure

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.