Samsung Experience Store - Lead - Bloomington, MN

Samsung; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Life Insurance

401(k) retirement plan

Employee Purchase Program for Samsung

Tuition Assistance

Paid Time Off

Wellness Incentives

Job summary

Samsung Electronics America is seeking a dynamic Retail Leader to drive sales, customer experience, and operational excellence across stores. You will coach teams, manage onboarding, and partner with Store and General Management to execute priorities and standards.

This role emphasizes ownership, cross-functional collaboration, and mentorship, with opportunities to assume acting store management during leadership gaps and peak periods.

Qualifications

• Retail leadership experience in big-box or specialty retail.
• Ability to mentor, motivate, and develop associates.
• Experience executing SOPs and managing store readiness.
• Data-driven decision making to improve results.
• Thrives in fast-paced, cross-functional environments.

Responsibilities

• Champion a revenue-driven, sales-first culture.
• Deliver engaging demos, workshops, and events for customers.
• Partner with Store Manager/GM/ASM to execute priorities and SOPs.
• Mentor associates with feedback, training, and recognition.
• Lead new-hire onboarding and ongoing product knowledge training.
• Manage the sales floor during shifts and ensure smooth operations.
• Coordinate with Store Technology, Repairs, Visual Merchandising, and Corporate Support to resolve issues.
• Take ownership of operations when leadership is absent.
• Oversee opening and closing procedures and coverage during peak periods.

Skills

Retail Leadership

People Development

Operational Excellence

Analytical Thinking

Adaptable & Collaborative

Job description

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Our Retail Operations team rewrites the rules of traditional retail with immersive, tech-driven experiences-ideal for a proven leader who excels at developing people, driving results, and ensuring operational excellence.

Role and Responsibilities

• Sales-First Culture Champion a revenue-driven environment by modeling selling behaviors, coaching associates, and driving sales performance to meet and exceed targets.


• Customer Experience Excellence Deliver engaging demos, workshops, and events, ensuring every customer interaction reflects Samsung's premium brand experience.


• Operational Leadership Partner with the Store Manager, General Manager, and ASM to execute store priorities, uphold SOP compliance, and maintain operational readiness.


• Team Coaching & Development Mentor and coach associates with feedback, training, and recognition programs, fostering accountability and confidence.


• Onboarding & Training Lead new-hire orientation and ongoing associate development, ensuring mastery of Galaxy product knowledge and operational standards.


• Floor Leadership Manage the sales floor during assigned shifts, driving customer flow, maintaining merchandising standards, and ensuring smooth daily operations.


• Cross-Functional Collaboration Coordinate with Store Technology, Repairs, Visual Merchandising, and Corporate Support to resolve issues and deliver flawless execution.


• Acting Store Management Assume full operational and sales management responsibilities when the ASM, Store Manager, or General Manager are not present.


• Opening & Closing Procedures Oversee daily opening and closing routines and provide coverage during holidays, launches, and peak business periods

Skills and Qualifications

• Retail Leader - 3+ years of retail leadership experience, with at least 1 year in big-box or specialty retail.


• People-First Coach - Proven ability to mentor, motivate, and develop associates while fostering a high-performance team culture.


• Operationally Skilled - Experienced in executing SOPs, managing store readiness, and leading day-to-day retail operations.


• Analytical & Action-Oriented - Skilled at using data and performance metrics to guide decisions and improve results.


• Adaptable & Collaborative - Thrives in fast-paced, dynamic environments and partners seamlessly across functions and teams.


• Preferred: Consumer Electronics Savvy - Knowledge of smartphones, wearables, and connected ecosystems, with the ability to translate features into customer benefits.

What We Offer

• Competitive salary plus MBO bonus tied to store and individual performance


• Medical, Dental & Vision insurance


• Life Insurance and 401(k) retirement plan


• Employee Purchase Program for Samsung products


• Tuition Assistance and Student Loan Program (after 6 months)


• Paid Time Off and Wellness Incentives


• A chance to grow your leadership career in a cutting-edge retail environment


• Be part of a culture that celebrates innovation and relentless pioneer spirit


• Explore more: Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/


• Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

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