Samaritan Inn Front Desk Clerk

Samaritan's Purse; North Wilkesboro (NC); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

On-site medical clinic

Flexible Spending Account (FSA)

Disability insurance

Paid family medical leave

Term life insurance

401(k) retirement plan

10 paid holidays

12 vacation/personal days

Job summary

Samaritan's Purse in North Wilkesboro, NC is seeking a Front Desk Clerk to warmly welcome guests at Samaritan Inn, manage check-in/check-out, registrations, and keys, and provide information. The role emphasizes Christ-centered hospitality, strong communication, and ability to multitask in a busy environment, with opportunities to coordinate reservations and daily operations.

Qualified candidates typically have an Associate's degree and 2+ years front desk experience, and must be proficient with

Qualifications

• Associate's degree and 2+ years front desk customer service preferred; or equivalent combination of experience/education.
• Strong attention to detail and professionalism.
• Excellent verbal and written communication skills.
• Ability to multitask and stay composed in busy environments.

Responsibilities

• Greet guests with professionalism and care at check-in/check-out.
• Register guests, distribute keys, and provide amenity information.
• Coordinate reservations and daily operations with housekeeping and other departments.
• Maintain a welcoming environment at the front desk, lobby, dining areas, and common spaces.
• Respond to guest questions or concerns and escalate to Security or Management as needed.
• Support Samaritan Inn team by staying informed of ministry updates and opportunities to serve.
• Assist with light housekeeping and breakfast service when needed.

Skills

Attention to detail

Verbal and written communication

Teamwork / independence

Customer service

Confidential information handling

Education

Associate's degree

Tools

Reservation software

Office software (Word, Excel, Outlook)

Job description

Location: North Wilkesboro, NC, United States
Job ID: 17680
Date Posted: Aug 17, 2026

Get Involved!

What do we believe?

Demonstrate Biblical Integrity

At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

As the first point of contact for guests at Samaritan Inn, our Front Desk Clerks play an essential role in creating a warm, welcoming, and Christ-centered hospitality experience. They greet every guest with professionalism, compassion, and genuine care, ensuring each interaction reflects the mission and values of Samaritan's Purse. From the moment guests arrive until their departure, Front Desk Clerks are committed to providing attentive, courteous, and efficient service. By fostering a welcoming environment and delivering exceptional customer service, they help ensure every guest feels valued, supported, and cared for throughout their stay.

In the role of Front Desk Clerk,you will have the opportunity to:

Maintain a personal, active relationship with Jesus Christ and be a consistent witness for Jesus Christ

Welcome and serve Samaritan Inn guests with a warm, professional, and Christ-centered spirit, completing check-in/check-out, registration, key distribution, amenity information, and timely resolution of questions or concerns to ensure a positive guest experience.

Coordinate reservations and daily operations by processing reservation requests, maintaining required reports, communicating with requesting departments and housekeeping, and ensuring accurate shift-to-shift communication, calendars, and staff logs.

Maintain a welcoming and orderly environment by monitoring the front desk, lobby, dining/breakfast areas, patio, and other common spaces, while assisting with light housekeeping, breakfast service, and timely reporting of room or maintenance concerns.

Protect the safety and well-being of guests and staff by maintaining knowledge of emergency and safety procedures, responding appropriately to unsafe situations, and promptly notifying Security and the Samaritan Inn Manager when needed.

Support the mission and ministry of Samaritan's Purse by staying informed of Ministry and departmental updates, seeking opportunities to serve the Samaritan Inn team, participating in daily devotions, and praying for the Ministry, donors, volunteers, and guests.

Other duties may be assigned that are not specifically identified in the job description.

What are the qualifications?

Serve with Excellence

As a qualified candidate, you will have the following skills and experience:

Associate's degree and a minimum of two (2) years of front desk customer service strongly preferred; or equivalent combination of experience and education

Dependable, with Keen Attention to Detail

Strong Verbal and Written Communication Skills

Ability to work successfully as a member of a team and independently with moderate supervision

Ability to Manage Down Time Well

Excellent customer service skills in attentiveness, listening, and appropriate questioning to determine the level of service needed

Ability to effectively present key information in one-on-one and small group situations

Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook

Ability to learn the reservation software system

General knowledge of various office equipment, including phone system and printer/copier

Ability to process and handle confidential information while maintaining discretion

Ability to multitask and shift priorities in challenging situations while maintaining composure

Ability to maintain keen situational awareness and meet the needs of guests and/or provide resources before being asked

Ability to remain calm and make sound decisions under pressure and/or in emergency situations

What are the benefits?

Walk in Bold Faith

Samaritan's Purse is proud to offer a competitive benefits package, including:

On-site Medical Clinic (staff and dependents)

Flexible Spending Account (FSA)

Long-term and Short-term disability insurance

Paid Family Medical Leave

Term Life Insurance

401(k) retirement savings plan

10 paid holidays

12 vacation/personal days

Type: Full-Time

Location: North Wilkesboro, NC

Language Requirement: Fluency in English

Shift: The standard work schedule consists of 8-hour shifts Monday-Friday, but due to the dynamic nature of the Inn's operations, candidates should be flexible with their availability, as additional hours may be requested to help meet operational needs during periods of increased activity.

Location: North Wilkesboro, NC, United States
Date Posted: Aug 17, 2026

Still trying to find your fit at Samaritan's Purse?

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Samaritan's Purse
PO Box 3000
Boone, NC 28607
828.262.1980.

Samaritan’s Purse is a 501(c)(3) tax-exempt charity. All contributions designated for specific projects shall be applied to those projects, and we may assess up to 10 percent to be used for administering the gift. Occasionally, we receive more contributions for a given project than can be wisely applied to that project. When that happens, we use these funds to meet a similar pressing need.