Salon Receptionist

Glow Beauty Boutique; Braintree (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Glow Beauty Boutique in Massachusetts is seeking a friendly Guest Services Member to be the welcoming face of our salon. You will manage check-ins, handle inquiries, and coordinate appointments to ensure a smooth front desk experience.

The role calls for strong organizational skills, proficiency with Phorest salon software, and comfort with Microsoft Office and Google Workspace. Retail experience and a cosmetology license are a plus, with weekend shifts required.

Qualifications

• Previous experience in a customer-facing environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Suite, and general computer literacy skills.
• Strong organizational skills with the ability to multitask effectively in a fast-paced setting while ensuring accuracy and positivity.
• Excellent phone etiquette skills, including experience with multi-line phone systems and phone reception best practices.
• Demonstrated customer service skills with a friendly and professional demeanor.
• Experience in office or front desk roles within a personal care or service industry is preferred.
• Salon software: 2 years (Required)
• Fashion retail: 2 years (Required)
• Cosmetology License (Preferred)
• Saturday availability required
• Day Shift and Night Shift availability required

Responsibilities

• Greet clients and assist with check-in procedures
• Answer multi-line phone system promptly, professionally, and courteously
• Manage appointment scheduling using Phorest salon software
• Maintain organized filing systems for client records, invoices, and other administrative documents
• Provide excellent customer support by addressing client questions and resolving concerns efficiently
• Support duties including calendar management, handling money, inventory, and general administrative support to staff
• Ensure the front desk area remains tidy, welcoming, and well-stocked with necessary supplies
• Assist in marketing using Canva
• Retail experience is a plus

Skills

Customer service

Phone etiquette

Appointment scheduling

Microsoft Office

Google Workspace

Canva

Retail experience

Education

Cosmetology license (preferred)

High school diploma or equivalent

Tools

Phorest salon software

Microsoft Word

Microsoft Excel

Google Sheets

Canva

Job description

Guest Services Member

Job Description

We are seeking an energetic and detail-oriented Guest Services Member to be the welcoming face of our vibrant beauty boutique.

In this role, you will be the first point of contact for clients and visitors, managing appointments, answering inquiries, and ensuring a smooth and professional front desk experience. Your enthusiasm and organizational skills will help create a positive atmosphere that keeps clients coming back. This paid position offers an exciting opportunity to be part of a dynamic award-winning team dedicated to delivering exceptional customer service and maintaining an efficient salon environment.

Duties

• Greet clients warmly upon arrival and assist with check-in procedures
• Answer multi-line phone systems promptly, professionally, and courteously, directing calls as needed
• Manage appointment scheduling using Phorest salon software
• Maintain organized filing systems for client records, invoices, and other administrative documents
• Provide excellent customer support by addressing client questions and resolving concerns efficiently
• Support duties including calendar management, handling money, inventory, and general administrative support to staff
• Ensure the front desk area remains tidy, welcoming, and well-stocked with necessary supplies
• Assist in marketing using Canva
• Retail experience is a plus

Experience

• Previous experience in a customer-facing environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Suite, and general computer literacy skills
• Strong organizational skills with the ability to multitask effectively in a fast-paced setting while ensuring accuracy and positivity
• Excellent phone etiquette skills, including experience with multi-line phone systems and phone reception best practices
• Demonstrated customer service skills with a friendly and professional demeanor
• Experience in office or front desk roles within a personal care or service industry is preferred
• Salon software: 2 years (Required)
• Fashion retail: 2 years (Required)
• Cosmetology License (Preferred)
• Saturday availability required
• Day Shift and Night Shift availability required

Join us to be part of a lively team where your organizational talents and customer service skills will shine! We are committed to providing a supportive environment that values your contributions while offering opportunities for growth.