Salon Receptionist – Customer Service & Appointment Scheduling – Beauty Industry Role

Progressive Technology; Houston (TX); Sur place; Plein temps

Avantages offerts par ce poste

Competitive salary with monthly performance bonuses

Flexible work hours

Staff discounts on beauty treatments

Training and development opportunities

Friendly work environment

Résumé du poste

A leading beauty and wellness company in Texas is seeking a Salon Receptionist to create a welcoming atmosphere and manage front-desk responsibilities. You will be the first point of contact for clients, handling appointment bookings, customer inquiries, and daily operations. The ideal candidate has a strong customer service focus and thrives in fast-paced environments. This position offers competitive pay, flexible shifts, and opportunities for personal growth.

Qualifications

• Minimum 6 months to 1 year of experience in a receptionist or customer service role.
• Experience in a salon, spa, or beauty-related setting is preferred.

Responsabilités

• Greet clients warmly and manage appointment bookings.
• Handle front-desk operations including payments and schedules.
• Assist in promoting services and resolving customer concerns.

Connaissances

Customer service orientation

Organizational skills

Communication skills

Multitasking

Attention to detail

Formation

High school diploma or equivalent

Diploma in administration or hospitality

Outils

Microsoft Office Suite

Appointment scheduling software

Description du poste

Job Summary:

Progressive Technology is seeking a friendly, organized, and client-focused Salon Receptionist to join our growing beauty and wellness team. As the first point of contact for clients, you will play a crucial role in creating a welcoming salon atmosphere. You will manage front-desk responsibilities, including greeting clients, scheduling appointments, handling calls, and ensuring smooth daily operations. This position is ideal for someone who enjoys customer interaction and thrives in a fast-paced, service-oriented environment.

Key Responsibilities:

• Greet clients warmly as they arrive and ensure they feel welcomed and comfortable.

• Manage appointment bookings via phone, online systems, and walk-ins.

• Maintain and update client records, ensuring confidentiality and accuracy.

• Answer phone calls and respond to customer inquiries in a professional manner.

• Handle front-desk operations, including managing the POS system, processing payments, and issuing receipts.

• Coordinate daily schedules for stylists and other salon staff.

• Maintain a tidy and organized reception and waiting area.

• Assist in promoting salon services, packages, and retail products to clients.

• Support salon team with administrative and clerical duties as needed.

• Address and resolve customer concerns or complaints with grace and professionalism.

Required Skills and Qualifications:

• High school diploma or equivalent required; diploma in administration or hospitality is a plus.

• Proficiency in Microsoft Office Suite and appointment scheduling software.

• Excellent verbal and written communication skills.

• Strong organizational and time management abilities.

• Customer service-oriented with a friendly and approachable attitude.

• Ability to multitask and remain calm under pressure.

• Attention to detail and a polished professional appearance.

Experience:

• Minimum 6 months to 1 year of experience in a receptionist, front-desk, or customer service role.

• Prior experience in a salon, spa, or beauty-related setting is preferred but not mandatory.

Working Hours:

• Full-Time / Part-Time Available

• Shift Options: Morning, Afternoon, Evening (Flexible shifts including weekends)

• Typical working hours: 10:00 AM – 7:00 PM, 6 days a week

Knowledge, Skills, and Abilities:

• Knowledge of beauty and salon services is a plus.

• Familiarity with appointment booking platforms such as Fresha, MindBody, or similar tools.

• Ability to handle sensitive client information with discretion.

• Basic sales skills to recommend products or services.

• Team player with a proactive and positive mindset.

Benefits:

• Competitive salary with monthly performance bonuses

• Flexible work hours and leave policy

• Staff discounts on beauty treatments and products

• Training and development opportunities

• Friendly and professional work environment

• Opportunity to grow within a dynamic beauty brand

Why Join Progressive Technology?

At Progressive Technology, we are passionate about merging innovation with personal care. As part of our salon and beauty team, you will enjoy the stability of a reputable company combined with the vibrant energy of a creative, customer-first environment. We believe in empowering our employees, promoting a culture of inclusion, and helping our team members grow personally and professionally.

How to Apply:

To apply, please send your updated resume along with a brief cover letter detailing your customer service experience to us with the subject line: Application for Salon Receptionist Position.

We look forward to welcoming a warm and dynamic individual to our team!