Salon Operations & Guest Experience Lead

San Francisco Institute of Esthetics and Cosmetology; Corte Madera (CA); On-site; USD 86,000 - 110,000; Full time

Job summary

Madison Reed is seeking an Assistant General Manager for the Color Bar to extend leadership across daily operations, ensuring quality, service, and efficient execution. You will guide the Colorist team, model professionalism, and drive a premium client experience in-store.

Responsibilities include opening/closing, payroll, scheduling, stock management, promotions communication, and resolving client issues to sustain high satisfaction and morale. Flexible with evenings and weekends.

Qualifications

• Active cosmetology license.
• 3+ years hairstylist experience, 1+ year managerial experience preferred.
• Ability to work in a fast-paced salon environment.
• Strong verbal and written communication skills.
• POS/computer systems experience.

Responsibilities

• Inspire, lead, and motivate Color Bar team through professional behavior and client interactions.
• Support delivering an exceptional in-store experience for clients and staff.
• Perform color services, assist clients with color consultations, and handle bookings.
• Resolve client issues to maintain high satisfaction and team morale.
• Open/close duties, schedule management, and payroll processing.
• Audit and replenish stock front and back of house; communicate promotions to staff and clients.
• Troubleshoot technology and follow up on NPS feedback.
• Manage staff scheduling related to appointments and breaks.
• Lead training and onboarding for new hires.
• Other duties as assigned; may require evenings, weekends, and holidays.

Skills

Hairstylist experience

Managerial experience

Communication skills

POS systems experience

Education

Cosmetology license

Tools

POS/booking software

Job description

Madison Reed is seeking an Assistant General Manager for the Color Bar to extend leadership across daily operations, ensuring quality, service, and efficient execution. You will guide the Colorist team, model professionalism, and drive a premium client experience in-store.

Responsibilities include opening/closing, payroll, scheduling, stock management, promotions communication, and resolving client issues to sustain high satisfaction and morale. Flexible with evenings and weekends.