Salon Manager - BTC 2

JCPenney; Camp Hill (Cumberland County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a well-established salon where you can lead and inspire stylists while providing exceptional client experiences. As a Salon Manager, you will play a crucial role in developing your team, driving business performance, and ensuring customer satisfaction. This role offers competitive wages, commission opportunities, and a supportive work environment that values growth and inclusivity. If you are passionate about the beauty industry and have a knack for leadership, this is the perfect opportunity for you to shine and make a significant impact!

Benefits

50% commission on service sales

10% commission on retail

Health coverage

Paid time off

401(k)

Employee discounts

Holiday pay

Qualifications

• Must hold a current cosmetology license in the applying state.
• Experience in customer service and team management is essential.

Responsibilities

• Lead by example to ensure exceptional client experiences.
• Recruit and develop stylists while fostering a positive environment.
• Manage salon performance and meet business objectives.

Skills

Customer Service

Team Leadership

Coaching

Sales Techniques

Client Loyalty Development

Education

Cosmetology License

Job description

Join to apply for the Salon Manager - BTC 2 role at JCPenney.

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Join to apply for the Salon Manager - BTC 2 role at JCPenney.

Salon Manager - BTC 2

At JCPenney Salon, our leaders guide their teams to success by developing stylists and delivering an exceptional client experience. As a behind-the-chair salon manager, you may work up to 16 hours per week behind the chair with your own clientele, alongside your team. Leaders coach and motivate their team to become top salon professionals, supporting the business to drive retail and service results through marketing, networking, and promoting client loyalty. Our salon business is a key driver of traffic and revenue for JCPenney. As a leader, you will embody the company's values daily to enhance customer experience. Come see what it means to work with a family at JCPenney Salon!

Primary Responsibilities

• Client Experience
• Lead by example in all interactions with clients, supporting stylists to ensure an exceptional experience.
• Create an environment that inspires client loyalty through coaching and feedback.
• Motivate and engage the team to provide exceptional service through communication, coaching, and recognition.
• Provide hair styling services including cut/style, chemical services, and others as needed to meet client expectations professionally.
• Team Development
• Proactively recruit qualified stylists via social media, recruiting websites, referrals, and engagement with local salons and cosmetology schools.
• Offer frequent, balanced coaching and feedback to improve effectiveness.
• Create learning opportunities that promote career growth.
• Ensure stylists complete available training by scheduling courses internally.
• Foster loyalty, passion, and growth by maintaining an inclusive, respectful, and fun environment.
• Business Performance
• Review reports to identify opportunities, determine root causes, and set strategies to meet productivity, rebooking, and client acquisition goals.
• Achieve profit objectives by managing salary costs.
• Merchandising
• Adjust based on salon layout while maintaining standards.
• Identify merchandising, replenishment, and recovery opportunities through salon walk-throughs.
• Handle product-related issues impacting clients.
• Manage backbar expenses.
• Performance Standards / Programs
• Meet performance standards including sales, client experience, productivity, and attendance.
• Follow all company programs and regulations, advising associates accordingly.
• Cosmetology License
• A current cosmetology license is required in the applying state.

Core Competencies

• Prioritizes customers
• Focus on customer service and client experience, including consultations, service recommendations, and retail suggestions. Balance work and personal life needs.
• Takes accountability
• Hold the team accountable, lead by example, and celebrate successes.
• Produces results
• Set clear goals, prioritize tasks, and motivate the team to meet or exceed targets.

What You Get

Competitive wage, 50% commission on service sales, 10% commission on retail, bonus opportunities, benefits including health coverage, paid time off, 401(k), employee discounts, and holiday pay. Visit www.yourjcpbenefits.com for details.

About JCPenney

JCPenney is committed to serving diverse families with a broad product range, including fashion, home, beauty, and jewelry, along with personal services. With over 650 stores and a global team, JCPenney continues its legacy of community engagement and customer connection for over 120 years.

Pay Range

USD $12.26 - USD $14.42 per hour

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Retail