Salon Guest Experience Coordinator

CUTTING LOOSE LLC; Norwood (MA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k)

401K matching

Employee discounts

Discounted hair services and products

Training & development

Job summary

Art+Craft Salon in Norwood, MA is seeking a friendly Salon Coordinator to support day-to-day operations, guest scheduling, and front-of-house flow. You will act as liaison between guests and stylists, help maintain a polished, welcoming environment, and contribute to safe, high-quality service.

This part-time role requires 1+ year in customer service; availability Tue/Thu early afternoon, Fri and Sat; training and development opportunities; benefits include 401(k), discounts, and more.

Qualifications

• 1+ years in customer service. Experience in hair industry or related hospitality/retail industry preferred.
• Can take direction well with an eagerness to learn and excel in position.
• Tuesday and Thursday 12:45pm-4:00 pm, Friday 8:45am-5:00 pm and Saturday 7:45am-4:00pm availability.
• Potential for more hours on Wednesday if interested.

Responsibilities

• Team scheduling & shift coverage for stylists
• Daily operations support and workflow coordination with stylists
• Appointment & service-flow monitoring (timing, pacing, and transitions throughout the day)
• Staff communication (updates, reminders, and issue resolution as needed)
• Inventory tracking (supplies, backbar, retail basics) and reordering needs
• Salon standards (cleanliness, organization, and presentation)
• Training & onboarding support plus accountability follow-through
• Performance support (sales goals, service add-ons, and overall salon results)
• Perform administrative tasks necessary for the salon’s day to day operations
• Communication with Owner ( what is working or not)
• Warm client greetings and a welcoming first impression
• Phones & messages (calls, texts, emails, and client inquiries)
• Appointment management (book, confirm, reschedule, cancel)
• Accurate check-in & check-out with professional communication
• Client records (preferences, service notes, and important flags)
• Payments & receipts plus basic retail sales support
• Client concern resolution with professionalism and care
• End-to-end client experience support from arrival to departure

Skills

Customer service

Scheduling

Communication

Organization

Job description

Art+Craft Salon in Norwood, MA is seeking a friendly Salon Coordinator to support day-to-day operations, guest scheduling, and front-of-house flow. You will act as liaison between guests and stylists, help maintain a polished, welcoming environment, and contribute to safe, high-quality service.

This part-time role requires 1+ year in customer service; availability Tue/Thu early afternoon, Fri and Sat; training and development opportunities; benefits include 401(k), discounts, and more.