Front Desk/ Salon Coordinator

CUTTING LOOSE LLC; Norwood (MA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

401(k) matching

Employee discounts

Paid time off

Training & development

Job summary

Art+Craft Salon is seeking a part-time Salon Coordinator to help run day-to-day operations, manage guest scheduling, and ensure a polished guest experience. You will act as liaison between guests and stylists, promoting safety, service quality, and a harmonious work environment.

Responsibilities include scheduling, check-in/out, client records, basic retail support, and coordinating with owners to improve operations. Availability Tue/Thu afternoon, Fri, and Sat shifts required.

Qualifications

• 1+ years in customer service.
• Experience in the hair industry or related hospitality/retail industry preferred.
• Is customer service oriented and has organizational skills.

Responsibilities

• Team scheduling & shift coverage for stylists.
• Daily operations support and workflow coordination with stylists.
• Appointment & service-flow monitoring (timing, pacing, and transitions).
• Staff communication and issue resolution as needed.
• Inventory tracking and reordering needs.
• Maintain salon cleanliness, organization, and presentation.
• Training & onboarding support and accountability follow-through.
• Sales goals support and service add-ons.
• Perform administrative tasks for day-to-day operations.
• Client-facing duties: warm greetings, phones, messages, appointment management, check-in/out.
• Manage client records and basic retail sales.
• Resolve client concerns with professionalism and care.

Skills

Customer service

Scheduling

Organization

Hospitality experience

Job description

Salon Coordinator

At Art+Craft Salon, we believe every great guest experience starts with listening, caring, and a truly dedicated team. We are passionate, professional, and friendly people who value teamwork, integrity, and exceptional service. We are looking for a salon coordinator to help us create a welcoming, polished, and memorable experience for every client.

POSITION SUMMARY

The Salon Coordinator assists management run the day to day business of the salon, specifically, but not limited to, guest scheduling of appointments, guests checking in/out for services and/or retail sales. The Salon Coordinator acts as a liaison between the guest and the hair stylist, contributing to and promoting overall salon safety, quality guest services while working in a harmonious and tidy work environment with a wide variety of personality types. The Salon Coordinator performs the daily salon operations in accordance with the policies and procedures set forth by salon management and ownership.

REQUIREMENTS:

• -1+ years in customer service. Experience in the hair industry or related hospitality/retail industryexperience preferred. Is customer service oriented and has organizational skills.
• Can take direction well with an eagerness to learn and excel in position
• Tuesday and Thursday 12:45pm-4:00 pm, Friday 8:45am-5:00 pm and Saturday 7:45am-4:00pm availability.
• Potential for more hours on Wednesday if interested.

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Paid time off
• Training & development

Benefits

• 401(k)
• 401K matching
• Employee discounts
• Discounted hair services and products
• Training & development

Responsibilities

• Team scheduling & shift coverage for stylists
• Daily operations support and workflow coordination with stylists
• Appointment & service-flow monitoring (timing, pacing, and transitions throughout the day)
• Staff communication (updates, reminders, and issue resolution as needed)
• Inventory tracking (supplies, backbar, retail basics) and reordering needs
• Salon standards (cleanliness, organization, and presentation)
• Training & onboarding support plus accountability follow-through
• Performance support (sales goals, service add-ons, and overall salon results)
• Perform administrative tasks necessary for the salon’s day to day operations
• Communication with Owner ( what is working or not)Client-Facing Responsibilities
• Warm client greetings and a welcoming first impression
• Phones & messages (calls, texts, emails, and client inquiries)
• Appointment management (book, confirm, reschedule, cancel)
• Accurate check-in & check-out with professional communication
• Client records (preferences, service notes, and important flags)
• Payments & receipts plus basic retail sales support
• Client concern resolution with professionalism and care
• End-to-end client experience support from arrival to departure

Disclaimer

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the employee a general sense of the responsibilities and expectations of his/her position. As business needs change, the essential functions of this position may also change.

Website: Artandcraftsalon.com Instagram: @artandcraftsalon