Salon Experience Lead: Groomer & Trainer

PetSmart; Naperville (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Paid Weekly

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets.

The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, evenings/weekends/holidays.
• Proficiency with tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, and coaching.
• Develops new and existing associates through the bather/stylus certification process.
• Identifies internal candidates to attend academy training to become stylists.
• Delegate and validate completion of daily salon tasks.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving engagement.
• Responsible for pet parent experience and outcomes of interactions across channels.

Skills

Grooming

Customer service

Leadership

Communication

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets.

The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.