Salon Experience Lead: Groomer & Trainer

PetSmart; Leominster (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional grooming services with the upmost focus on quality and care of pets.

The Salon Experience Lead will support the development of bathers and new stylists, guiding them through the grooming development program and ensuring adherence to

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Leads associate experience and development through training, onboarding, mentoring, and coaching.
• Develops new and existing associates via bather/stylist certification.
• Identifies internal candidates for stylist academy training.
• Delegates and validates daily salon tasks.
• Addresses and administers associate feedback and grievances.
• Recognizes associates driving engagement.

Skills

Grooming experience

Strong communication

Proactive leadership

Safety awareness

Computer literacy

Tools

Booking system

Grooming tools

Sanitation equipment

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional grooming services with the upmost focus on quality and care of pets.

The Salon Experience Lead will support the development of bathers and new stylists, guiding them through the grooming development program and ensuring adherence to