Salon Experience Lead: Groomer & Trainer

PetSmart Store Support Group, Inc.; Morrow (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets.

The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development. this includes training, onboarding, mentoring, and coaching for growth.
• Responsible for developing new and existing associates through bather and/or stylist certification process.
• Identifies candidates internally to attend academy training to become stylists.
• Delegate and validate completion of daily tasks for salon.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Responsible for pet parent experience and the outcomes of interactions conducted over the telephone, in person or online.
• Greets and supports pet parents, answers their questions and recommends wellness solutions based on the pets’ need.
• Engages with pet parents at checkout to drive connection and rebooking.
• Communicates and drives pet parent engagement around marketing promotions.
• Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures.
• Independently performs full menu of bath, brush and grooming services and standalone services.
• Promotes opportunities to grow salon sales to help achieve sales targets and productivity.
• Maintains operational standards including cleanliness, sanitation, and humane conditions for all pets in the grooming area.
• Responsible for taking immediate action and reporting when a sick/injured pet is identified in the store.
• Maintains communication with Experience Leader on business trends and provides best practices.
• Communicates and reports any facilities or supply needs to the Experience Leader or Leader on Duty.
• Recommends, informs, and sells services and merchandise.
• Assists and works in other departments as required.

Skills

Grooming experience

Customer service

Team leadership

Communication skills

Computer applications

Tools

Grooming tools

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets.

The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.