Salon Experience Lead: Groomer & Trainer

PetSmart; Lake Mohegan (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.

This full-time role requires grooming expertise, leadership, and a commitment to PetSmart’s standards of care, customer

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, and performance feedback.
• Develops new and existing associates through the bather and/or stylist certification process; identifies candidates for academy training.
• Delegate and validate completion of daily tasks for salon; address associate complaints.
• Promotes pet parent experience; greet and assist customers; drive engagement and bookings; report on trends and store needs.

Skills

Grooming experience

Communication skills

Under pressure

Organizational skills

Safety awareness

Tools

Grooming tools

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.

This full-time role requires grooming expertise, leadership, and a commitment to PetSmart’s standards of care, customer