Salon Experience Coordinator - Front Desk & Ops

Honey Bel Hair; Fort Worth (TX); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health stipend

Employee discount

Paid time off

Growth opportunities

Supportive team

Job summary

Honey Bel Hair seeks a Salon Coordinator to be the welcoming first impression, manage the Booksy calendar, greet clients, and ensure smooth front-of-house operations in Fort Worth, TX.

You will handle scheduling, payments, and retail merchandising, while supporting social media content and maintaining a warm, organized environment. This full-time role offers growth opportunities and a team-focused culture.

Qualifications

• 2+ years of customer service, front desk, or salon coordination experience.
• Strong organizational and multitasking skills with attention to detail.
• Friendly, warm, and professional demeanor — both in-person and on the phone.
• Comfortable with booking software (Booksy experience is a strong plus) and point-of-sale systems.
• Reliable, punctual, and able to maintain composure during busy periods.
• Basic social media literacy (Instagram, Facebook) for client communication and content support.

Responsibilities

• Manage the Booksy booking calendar: schedule appointments, handle reschedules and cancellations, and optimize stylist columns to minimize gaps.
• Respond to client inquiries via phone, text, email, and social media DMs in a timely, professional, and friendly manner.
• Greet every client upon arrival, check them in, and manage the waiting experience to minimize perceived wait times.
• Process payments, deposits, and tips accurately using our point-of-sale system.
• Maintain front-of-house cleanliness: reception area, waiting area, restroom checks, and beverage station.
• Stock and organize front-of-house supplies: products, retail displays, client amenities, and cleaning supplies.
• Coordinate stylist schedules, breaks, and client flow to keep the salon running efficiently.
• Handle client feedback, concerns, and complaints with empathy and professionalism, escalating to management when needed.
• Manage retail product inventory, restocking, and display merchandising.
• Support social media content creation by capturing before/after photos and salon moments.

Skills

Customer service

Booksy experience

Front desk experience

Organizational skills

Social media literacy

Tools

Booksy

POS systems

Job description

Honey Bel Hair seeks a Salon Coordinator to be the welcoming first impression, manage the Booksy calendar, greet clients, and ensure smooth front-of-house operations in Fort Worth, TX.

You will handle scheduling, payments, and retail merchandising, while supporting social media content and maintaining a warm, organized environment. This full-time role offers growth opportunities and a team-focused culture.