Salon Coordinator - Full Time

Belk; Anderson (SC); On-site; USD 28,000 - 34,000; Full time

Job summary

Belk is seeking a Salon Retail Coordinator to manage front desk operations and deliver exceptional guest service. You will work under the Salon Manager and ensure smooth reception, scheduling, and POS handling.

Responsibilities include product recommendations, cross-selling services, handling issues professionally, and promoting the salon’s services while maintaining a polished appearance and adherence to regulations.

Qualifications

• Experience in customer service or cosmetics is preferred.
• Proficient with basic computer operations and POS systems.
• Strong communication and interpersonal skills required.
• Able to multitask in a fast-paced salon environment.

Responsibilities

• Suggest retail products and upsell services to clients.
• Cross-sell services to other salon areas.
• Respond professionally to customer issues and address complaints promptly.
• Demonstrate strong communication with clients in challenging situations.
• Handle booking corrections and refunds professionally and friendly.
• Pursue ongoing product and service education.
• Promote business outside of the salon.
• Adjust scheduling to meet client needs.
• Acknowledge clients within 60 seconds of arrival.
• Answer calls within 3 rings with a smile and location stated.
• Listen before placing clients on hold.
• Efficiently manage scheduling, cancellations, and rebookings.
• Handle POS transactions promptly.
• Encourage pre-bookings at checkout.
• Ensure reception and salon meet state regulations; keep area clean and organized.
• Communicate with Salon Management about issues and needs.
• Adhere to attendance and dress code guidelines.
• Maintain updated professional appearance.

Skills

Customer service

Multitasking

Communication

Sales

Education

GED or High School diploma

Tools

POS systems

Computer Proficiency

Job description

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk.This position reports to the Salon Manager.This position is nonexempt.

Great customer service is an art and we are seeking artists. The goal at our salon is to make each of our guests feel as though they are the most important person we will see all day. If you have the ability to smile, to make great small talk and have an awareness to people’s needs while multi-tasking, then you may be the perfect fit.

Position Description:

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.

Client Sales and Service responsibilities:

• Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services.
• Ability to cross-sell services to other areas of the salon.
• Responding professionally to customer service issues and promptly addressing complaints.
• Exhibiting good communication skills when dealing with a difficult or corrective service situation.
• Overcoming booking mistakes or corrective work.
• Ensuring that refunds and re-do’s are handled in a professional and friendly manner.
• Ongoing personal continuing education on products, services, and current issues relating to the industry.
• Promoting business outside of the salon.
• Adjusting schedule to meet client needs.

Telephone/Reception responsibilities:

• Acknowledging the client within sixty seconds of client’s entering into the salon.
• Answering telephone within three rings, with a smile, stating name and salon location.
• Listening for a reply before placing the client on hold.
• Efficiently handles scheduling, canceling, and re-scheduling of client appointments.
• Handling POS transactions timely and efficiently.
• Emphasizing pre-bookings during client check-out.

Salon and Personal Presentation responsibilities:

• Ensuring that the reception area and salon meet and exceed State Board Regulations.
• Maintain a clean and organized reception area.
• Effectively organizing time and resources to meet sales goals.
• Communication with Salon Management regarding issues and needs.
• Meeting salon guidelines for attendance and tardiness.
• Maintaining an updated professional appearance and meets the salon dress code

Education and Experience:

• GED or High School diploma
• Proficient in computer based business-related computer softward.
• Ability to handle money, count and make change
• Customer Service or Cosmetic industry preferred.

Physical:

• Ability to use computer keyboard, standard telephone and other related business equipment.
• Ability to work with chemicals and chemical compounds.
• Ability to stand for up to 8-hour shifts.
• Ability to lift up to 25 pounds.