Salesforce Technical Lead

Fordham University; New York (NY); Hybrid; USD 116,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition remission

Retirement plan

Life insurance

Disability insurance

EAP

Time off

Job summary

Fordham University in New York seeks a Salesforce Technical Lead to serve as the primary technical architect for the Salesforce ecosystem within the Information Services department. You will ensure architectural integrity, scalability, and long-term health, while designing Experience Cloud portals and Marketing Cloud journeys for personalized student communications.

The role supports digital transformation across the university, establishing platform standards and enabling initiatives from

Qualifications

• Bachelor's degree or 7+ years of related experience.
• 3+ years of Salesforce architecture experience (Sales, Service, CRM Analytics, Experience Cloud, Marketing Cloud).
• Salesforce certifications: Platform Developer I and II.
• Strong written and verbal communication skills with stakeholders.
• Experience with CI/CD pipelines and version control (GitHub).

Responsibilities

• Translates requirements into Salesforce-based solutions and integrations.
• Acts as the primary Salesforce technical expert providing design direction.
• Designs and documents scalable Salesforce solutions and architectures.
• Develops end-to-end Salesforce implementations and data integrations.
• Establishes platform governance and guides code reviews and testing.
• Oversees CI/CD pipelines and deployments across environments.
• Ensures compliance with educational regulations and data security.

Skills

Salesforce architecture

Communication

Team collaboration

CI/CD experience

Education

Bachelor's degree in technology or related field

Salesforce Platform Developer I & II

Tools

GitHub

Job description

About Fordham

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

Position Details

Position Information

About Fordham

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program ( EAP ); tuition remission; and generous time off.

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Title of Position

Salesforce Technical Lead

Position Number

A04945

FLSA

Exempt

Scheduled Hours Per Week

35

Department

Information Services

Campus

Rose Hill

Work Arrangement

Hybrid

Hybrid Policy

Please review the Hybrid Policy at www.fordham.edu/hybridpolicy .

Position Summary

Reporting to the Director of Digital Engagement, the Salesforce Technical Lead serves as the primary technical architect for the University’s Salesforce ecosystem. This role is responsible for the platform’s structural integrity, scalability, and long-term health, and brings technical architecture expertise to ensure these practices are implemented. The role involves designing and configuring Experience Cloud portals and implementing Marketing Cloud journeys for personalized communications throughout the student lifecycle. The Salesforce Technical Lead is key to ensuring successful digital transformation for the University and establishing platform standards that unlock capabilities that support a student’s academic journey from initiation to graduation and beyond. The position may require occasional evening, weekend, or holiday hours.

Essential Functions

• Translates business requirements into solutions that best leverage the Salesforce platform and various integrations.
• Serves as the primary Salesforce technical expert, providing technical advice, design direction, and leadership to all team members to advance projects.
• Designs, recommends, and documents solutions that leverage Salesforce best practices and introduce new technologies when necessary.
• Designs, builds, and configures applications that are highly functional, scalable, and easily maintained.
• Develops end-to-end Salesforce solutions, including custom platform development ( APEX , Triggers, Lightning Web Components, Flow orchestration, etc.) and external data integrations with middleware tools and Salesforce APIs.
• Establishes and leads a platform governance framework to sequence project requests that maintain architectural standards.
• Participates in and guides code reviews and unit testing to ensure alignment with team development standards.
• Collaborates on the effective management of the CI/CD pipeline and version control (e.g., GitHub,) to ensure smooth deployments across environments.

Essential Functions Note

This list is not intended to be an exhaustive list.

The University may assign additional related duties as necessary.

Management Responsibilities

May provide peer-level coordination or subject-matter guidance to colleagues performing similar work and/or student, part-time workers, including helping organize tasks, clarify priorities, or review work for quality or consistency.

Additional Functions

• Leads the estimation and standardization of technical work effort for prioritization input.
• Supports post-deployment activities, including knowledge transfer, process documentation, and application bug fixes.
• Provides advanced application support by analyzing, replicating, and providing root cause analysis for defects. Troubleshoots and resolves functional and performance-related issues.
• Collaborates on the effective management of the CI/CD pipeline and version control (e.g., GitHub,) to ensure smooth deployments across environments.
• Ensures that all CRM strategies and tools comply with educational regulations and institutional policies, maintaining the integrity and security of student and faculty data.
• Customizes the Salesforce platform to meet specific institutional needs, reflecting an understanding of the diverse requirements within university settings and the ability to tailor solutions for maximum impact.

Required Qualifications: Education and Experience

• Bachelor’s degree in a technology field or a related field, or in lieu of a degree, 7+ years of relevant experience.
• Minimum of 3 years of technology architecture experience in Salesforce Architecture, including but not limited to: Sales, Service, CRM Analytics ( CRMA ), Experience, and Marketing Clouds.

Required Qualifications: Knowledge and Skills

• Certifications: Salesforce Certified Platform Developer I and II.
• Strong written and verbal communication skills, with the ability to effectively liaise with various stakeholders, including faculty, administrative staff, and technology partners.
• Collaborative, team-oriented mindset with a proactive, self-directed work style.
• Ability to simplify complex technical concepts and lead stakeholders through solution tradeoffs.
• Proven background in solution architecture, and/or technical consulting.
• Deep understanding of the Salesforce security model.
• Experience establishing code version control and CI/CD pipelines.

Preferred Qualifications

• Certifications: Salesforce Certified Platform Developer I and II.
• Strong written and verbal communication skills, with the ability to effectively liaise with various stakeholders, including faculty, administrative staff, and technology partners.
• Collaborative, team-oriented mindset with a proactive, self-directed work style.
• Ability to simplify complex technical concepts and lead stakeholders through solution tradeoffs.
• Proven background in solution architecture, and/or technical consulting.
• Deep understanding of the Salesforce security model.
• Experience establishing code version control and CI/CD pipelines.

Minimum Starting Salary

$116,000

Maximum Starting Salary

$140,000

Qualifications

Salary is commensurate with qualifications, experience, and skills.

Is this a Union position?

No

Posting Detail Information

Posting Number: A1049P

Number of Vacancies: 1

Start Date: N/A

Posting Date: 04/28/2026

EEO Statement

Fordham University is committed to excellence and welcomes candidates of all backgrounds.

Fordham University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.