Salesforce Technical Business Analyst

MSD; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is looking for a Salesforce Business Analyst to enhance their Global Animal Health IT team. This role offers the chance to work closely with business stakeholders, analyzing processes and mapping customer journeys to deliver effective Salesforce solutions. You will champion user adoption and drive efficiency through automation while collaborating in an Agile environment. This is a fantastic opportunity to grow your skills in a dynamic and supportive team, contributing to impactful projects that improve user experiences and operational efficiency. If you are passionate about technology and eager to make a difference, this is the perfect role for you.

Benefits

Pension contributions

Health insurance contributions

5 weeks annual leave

Flexible working model

Internal reward system

Discount programs

Up-to-date laptop and iPhone

Cafeteria for tax-free benefits

Parking and showers

Competitive salary

Qualifications

• Strong analytical skills and experience in Salesforce platform.
• Ability to communicate technical terms to non-technical stakeholders.

Responsibilities

• Collaborate with stakeholders to identify and translate business requirements into Salesforce solutions.
• Support user adoption and manage support tickets in Jira.

Skills

Agile Methodology

Business Processes

Customer Relationship Management (CRM)

Salesforce Solutions

Communication

Problem-solving

Education

Salesforce Admin Certification

Business Analyst Certification

Tools

Salesforce

Jira

Confluence

Job description

Job Description

We are seeking a Salesforce Business Analyst to join our Global Animal Health IT team. You will be a trusted advisor to our business stakeholders, ensuring that strategy and execution are aligned in the CRM.

Working closely with the Technical Product Owner, you would analyze business processes, map customer journeys, gather requirements, and collaborate with IT teams to design and configure Salesforce solutions.

This role is an opportunity to demonstrate your skills and grow your experience across Service Cloud, Sales Cloud, data, AppExchange solutions, Experience Cloud, integrations, and user experience. You’ll also be responsible for testing, increasing user adoption, promoting best practices, supporting end-user training, and driving efficiency using automation.

Who are you?
You are an enthusiastic Business Analyst, passionate about delivering a great experience to users and an advocate for technology and how it can support both business and customers.

You are a great communicator and are experienced at helping teams working on the Salesforce platform solve their challenges and achieve their goals by providing solutions, training, and guidance. You have a record of success in improving processes and adoption.

You are forward-thinking, enjoy learning, are comfortable working in a fast-changing environment, and thrive working in a close-knit team to deliver outstanding results. If you don’t know how to solve an issue, you are determined to find an answer and are comfortable asking for help, consulting experts within and outside of the organization, and then sharing that knowledge with other team members.

What will you do?

Enhancements and new rollouts

• Collaborate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions, communicating clearly and concisely the ‘why and how’ with business stakeholders and users.
• Facilitate requirements gathering for enhancements, creating user stories, user acceptance test plans, and documentation as well as creating and delivering user training.
• Work in an Agile way to increase the organization’s ability to deliver applications and services faster and commit to continuous improvement.
• Use Jira to manage incoming requests and champion documentation standards, ensuring development teams are prepared and informed to deliver successful project requirements.
• Facilitate IT and business use case walk-through sessions.

Support & Maintenance

• Support multiple business units, internal, and 3rd-party users to manage their workload in Salesforce effectively.
• Be a champion of user adoption, promoting best practices and efficiency using automation.
• Manage and monitor support tickets in Jira, highlighting and investigating any trends in the data, giving feedback to the users, or working with the Senior BA and development team to resolve.
• Support the Technical Product Owner in review meetings.
• Use data to provide insights to the business and promote the importance of data quality.

Qualifications, Skills & Experience Required

Essential

• Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere with curiosity, exploration, and challenge to gain a deep understanding of problems and proposed solutions.
• Communication & Requirements Gathering - Excellent communicator at all levels of an organization, ability to translate technical terms into non-technical language, can distinguish user requests from the underlying true needs using creativity and critical thinking to create requirements documents and user stories.
• Adoption & Process Improvement – identifying pain points in processes & making recommendations, understanding of user and customer experience.

Desirable

• Salesforce Admin or Business Analyst Certified/working towards certified status or experience of working with a complex Salesforce org, with multiple integrations and dependent platforms.
• Exposure to advanced Sales Cloud Features – Einstein, Forecasting, etc.
• Experience of Scrum, Agile, DevOps, and technology such as Jira and Confluence.
• Experience carrying out testing and coordinating user acceptance testing.
• Demonstrates continued personal/professional development, active in the Salesforce community.

What we offer

• Exciting work in a great team, global projects, international environment.
• Opportunity to learn and grow professionally within the company globally.
• Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases).
• Pension and health insurance contributions.
• Internal reward system plus referral programme.
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution.
• Cafeteria for tax-free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card.
• Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programmes.
• Up-to-date laptop and iPhone.
• Parking in the garage, showers, refreshments, massage chairs, library, music corner.
• Competitive salary, incentive pay, and many more.

Ready to take up the challenge? Apply now!
Know anybody who might be interested? Refer this job!

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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position-specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements: Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Agile Methodology, Business, Business Processes, Business Requirements, Customer Relationship Management (CRM), Design, Documentation, Facilitation, Salesforce (Software), Salesforce Platform, Salesforce Solutions, Teamwork

Preferred Skills:

Job Posting End Date: 04/25/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.