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Salesforce System Administrator

Solera

United States

Remote

USD 80,000 - 100,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a Salesforce System Administrator to enhance user experiences and support internal customers. This role combines system administration with business analysis, focusing on resolving issues and implementing enhancements in Salesforce.com. You will collaborate closely with end users, ensuring that their needs are met while maintaining compliance with audit policies. This position offers a unique opportunity to contribute to a dynamic team that values innovation and user success. If you have a passion for problem-solving and a strong technical background, this role could be the perfect fit for you.

Qualifications

  • 2+ years of experience as a Salesforce System Administrator.
  • Strong knowledge of Salesforce configuration and compliance.

Responsibilities

  • Provide first-level support for Salesforce.com issues.
  • Collaborate with end users to analyze and document requirements.

Skills

Salesforce System Administration
Business Analysis
Problem-Solving
Attention to Detail
Communication Skills

Education

Bachelor's degree with technical background

Tools

Salesforce.com
Lightning UIs

Job description

Salesforce System Administrator / Mexico

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role
To perform Salesforce System Administrator duties as required to resolve internal customer issues or requests and fulfill specified system administrator tasks associated with Salesforce Enhancement requests. Additionally, this role includes a Business Analyst (BA) component. Collaborating with and staying close to end users and business, fully understanding, and analyzing incoming enhancement requests. Responsible for detailed reviews for completeness of requirements which are to be articulated in a clear concise manner.

What You’ll Do

  • Salesforce.com First Level Support – assisting internal customers / end users and resolving problems
  • Salesforce.com System Administration – end user provisioning, implementing approved changes, updating picklists, Flows, etc.
  • Salesforce / CRM Business Analysis
  • Collaborating with and staying close to end users and business, fully understanding, analyzing and documenting processes and requirements
  • Creating functional documentation
  • Enforcing SOX audit policies to ensure system compliance

What You’ll Bring

  • Bachelor’s degree with technical background
  • At least 2 years’ experience as a Salesforce.com System Administrator using Lightning UIs
  • At least 2 years’ experience as a Salesforce Business Analyst
  • Salesforce Administrator, Advanced Administrator, and Platform App Builder certifications are preferred
  • High functional and system knowledge of Salesforce.com (Sales Cloud, CPQ, Service Cloud), especially configuration
  • Ability to implement changes to Salesforce.com with attention to detail and in compliance with change management policies
  • Ability to analyze and document business requirements and processes in writing
  • Ability to analyze business and technical problems related to Salesforce.com, and to find effective solutions for them
  • Service-minded and willing to contribute to user and stakeholder success
  • Ability to prioritize work and recognize urgency for business
  • Clear written and verbal communication skills
  • Fluency in English, oral and written
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