Salesforce Support Analyst - Healthcare IT (On-Site)

BPI Burrell Preferred Inc.; United States; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Job summary

Brightli in Springfield, Missouri, is seeking a Salesforce Application Support Analyst to join our Information Technology team on-site. You will support users, troubleshoot issues, configure Salesforce, and coordinate with EHR and other partners to ensure reliable operation and data integrity.

You will translate business needs into Salesforce configurations, test changes in non-production environments, and participate in release-management processes.

Qualifications

• Two or more years of experience supporting, administering, or configuring enterprise business applications.
• Experience with Salesforce administration
• Experience troubleshooting application issues and collaborating with end users to identify and resolve problems.
• Experience testing applications and documenting system configurations and changes.
• General understanding of integrated enterprise applications and data exchange between systems.

Responsibilities

• Provide responsive, day-to-day functional and technical support for users of the Salesforce-based application.
• Investigate incidents, service requests, and application questions to determine whether issues involve Salesforce configuration, application data, user access, workflows, the EHR, or system integrations.
• Resolve issues within the scope of the role and coordinate with EHR, integration, infrastructure, development, vendor, and other technical resources when escalation is needed.
• Configure and maintain Salesforce fields, forms, page layouts, picklists, validation rules, user accounts, roles, permissions, and other declarative application components.
• Implement minor enhancements using standard Salesforce configuration tools while evaluating potential impacts to existing functionality, workflows, data, and integrations.
• Translate straightforward business requirements into effective Salesforce configuration changes that support operational needs.
• Configure and test changes in appropriate non-production environments before implementation.
• Develop and execute test scenarios for configuration changes, defect corrections, upgrades, and enhancements, including regression and post-implementation testing.
• Coordinate user acceptance testing with business stakeholders and support production deployments in accordance with established change- and release-management processes.
• Build a working understanding of the data and workflows exchanged among Salesforce, the EHR, and other integrated systems.
• Collaborate with EHR application analysts and integration teams to troubleshoot interface and data-exchange issues.
• Recognize requests involving custom development, APIs, integration architecture, complex data architecture, or major platform redesigns and engage the appropriate technical resources or vendors.
• Communicate application issues, planned changes, outages, and resolutions clearly to users and stakeholders.
• Guide users on application functionality and appropriate system use, developing job aids and other user-facing resources as needed.
• Document application configurations, changes, known issues, resolutions, and troubleshooting procedures.
• Analyze support trends and recommend opportunities to improve application configuration, user education, and business processes.
• Participate in meetings with business stakeholders, application teams, Information Technology partners, and external vendors.

Skills

Analytical

Problem solving

Written communication

Verbal communication

Education

Associate or Bachelor's degree in IT/CS/Healthcare IT

Tools

Salesforce

Job description

Brightli in Springfield, Missouri, is seeking a Salesforce Application Support Analyst to join our Information Technology team on-site. You will support users, troubleshoot issues, configure Salesforce, and coordinate with EHR and other partners to ensure reliable operation and data integrity.

You will translate business needs into Salesforce configurations, test changes in non-production environments, and participate in release-management processes.