Salesforce Specialist - Nonprofit CRM & Data Insights

Socket.dev; Cleveland (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

The Jewish Federation of Cleveland is seeking a Salesforce Specialist to manage daily admin tasks, improve data quality, and support end users across the organization. You will maintain reports and dashboards, triage CRM requests, and ensure data accuracy while partnering with the CRM team.

Reporting to the Senior Director of CRM Systems & Strategy, you will translate staff needs into practical Salesforce solutions, participate in training, and stay current with platform releases to support

Qualifications

• Bachelor's degree in information systems or relevant work experience.
• Familiarity with Salesforce platform and admin concepts; Non-Profit Cloud a plus.
• Experience supporting end users, processes, reporting, or CRM admin in nonprofits.
• Understanding of Salesforce objects, records, fields, relationships, users, reports, and dashboards.

Responsibilities

• Provide day-to-day administration and support of the Salesforce platform.
• Create, maintain, and optimize Salesforce reports, dashboards, and analytics.
• Serve as primary CRM support contact, triaging requests via ticketing system.
• Execute recurring Salesforce admin processes ensuring data accuracy and reliability.
• Deliver onboarding, user training, and adoption support for staff.
• Monitor and improve data quality through audits, deduplication, and validation.
• Analyze user requests and feedback to improve processes, adoption, and reporting.
• Document processes and user guides to improve knowledge sharing.
• Assist with user setup, access, roles, profiles, and basic security administration.
• Stay current with Salesforce releases and nonprofit CRM features.

Skills

Analytical skills

Troubleshooting

Data governance

Data quality

Customer service

Communication

Organization

Detail-oriented

Education

Bachelor's degree in information systems

Tools

Salesforce

Salesforce Non-Profit Cloud

Job description

The Jewish Federation of Cleveland is seeking a Salesforce Specialist to manage daily admin tasks, improve data quality, and support end users across the organization. You will maintain reports and dashboards, triage CRM requests, and ensure data accuracy while partnering with the CRM team.

Reporting to the Senior Director of CRM Systems & Strategy, you will translate staff needs into practical Salesforce solutions, participate in training, and stay current with platform releases to support