Salesforce Solutions Lead — Platform & Governance

The Fountain Group; Durham (NC); Hybrid; USD 131,000 - 165,000; Full time

Job summary

The Fountain Group is seeking a Salesforce Solutions Consultant for a Durham, NC-based role with a 6-month contract and W2 pay. A hybrid schedule is strongly preferred (2–3 days on-site; remote candidates may be considered).

You will own the Salesforce platform ecosystem, manage enhancements, and support Sales Cloud, Service Cloud, and Marketing Cloud. Translate business needs into scalable solutions, drive governance, and lead release planning and data initiatives.

Qualifications

• 5+ years of experience working with the Salesforce platform.
• 3+ years managing Salesforce operations, CRM programs, or platform governance.
• Strong experience with Salesforce Sales Cloud and Service Cloud.
• Strong understanding of Salesforce administration and platform capabilities.
• Salesforce Marketing Cloud experience is a plus.
• Experience with data governance, analytics, and reporting is preferred.
• Salesforce Data Cloud, CDP, or customer data initiatives are preferred.
• Experience supporting customer lifecycle marketing programs is preferred.

Responsibilities

• Serve as the business and operational owner of the Salesforce platform ecosystem.
• Manage Salesforce enhancement requests, prioritization, release planning, and platform improvements.
• Support Salesforce Sales Cloud, Service Cloud, and Marketing Cloud operations.
• Translate business requirements into scalable Salesforce solutions and processes.
• Drive platform governance, data quality, security, user adoption, and operational stability.
• Maintain and communicate the Salesforce enhancement roadmap and operating model.
• Lead release planning, testing coordination, user acceptance activities, and project delivery.
• Establish Salesforce governance documentation, processes, workflows, and SOPs.
• Help prepare the organization for future Salesforce expansion, including Data Cloud and advanced personalization capabilities.

Skills

Salesforce platform

Sales Cloud

Service Cloud

Platform governance

Data governance

User adoption

Analytics & reporting

Data Cloud

CDP

Education

Salesforce Certification (Administrator/Advanced Administrator/Business Analyst)

Tools

Salesforce Administrator

Sales Cloud

Service Cloud

Marketing Cloud

Data Cloud

Job description

The Fountain Group is seeking a Salesforce Solutions Consultant for a Durham, NC-based role with a 6-month contract and W2 pay. A hybrid schedule is strongly preferred (2–3 days on-site; remote candidates may be considered).

You will own the Salesforce platform ecosystem, manage enhancements, and support Sales Cloud, Service Cloud, and Marketing Cloud. Translate business needs into scalable solutions, drive governance, and lead release planning and data initiatives.