Join to apply for the Salesforce Solution Architect (Remote) role at Omniskope, Inc.
We are looking for a seasoned Salesforce Solution Architect to lead the design and delivery of enterprise-scale Salesforce solutions in the manufacturing domain, focusing on Service Cloud, Field Service Lightning (FSL), and integration/enhancement projects. This role requires a strong background in Salesforce architecture, end-to-end solution design, and experience in large, complex business environments.
Key Responsibilities
- Architect and lead scalable Salesforce implementations across Service Cloud, FSL, and related platforms.
- Design and deliver robust integration solutions between Salesforce and external systems (ERP, legacy platforms, mobile apps, third-party tools).
- Drive enhancement projects to improve system capabilities, scalability, and business outcomes.
- Lead technical solutioning sessions with stakeholders, analyze business processes, and translate them into architectural blueprints.
- Define integration patterns using tools like MuleSoft, Azure API Management, Informatica, etc.
- Ensure compliance with Salesforce best practices in multi-org environments, including performance, security, and governance.
- Collaborate with product owners, business analysts, developers, and QA teams throughout the SDLC.
- Provide technical mentorship to development teams and support high-quality solution delivery.
Required Qualifications
- 10+ years of IT experience, with 6+ years in Salesforce architecture roles.
- Hands-on experience with Service Cloud and FSL, including scheduling, work order management, dispatch, and mobile solutions.
- Deep expertise in integration projects (REST/SOAP APIs, middleware platforms) and Salesforce enhancements.
- Track record of delivering Salesforce solutions for large-scale manufacturing clients or complex service organizations.
- Experience managing large data volumes, custom objects, workflows, process builders, flows, and platform limitations.
- Proficiency with DevOps and release management tools (e.g., Copado, Gearset, Salesforce DX).
- Relevant Salesforce certifications: Application Architect, System Architect, Service Cloud Consultant, FSL Consultant (CTA a plus).
Preferred Skills
- Experience with equipment service lifecycle, field service operations, and manufacturing industry best practices.
- Familiarity with Agile/Scrum methodologies, SAFe frameworks.
- Excellent communication skills; able to lead client discussions.
Seniority level
Employment type
Job function
- Engineering and Information Technology
Industries
- IT Services and IT Consulting