Salesforce Service Manager & Functional Business Analyst

Movate Technologies; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Movate Technologies seeks an experienced Salesforce Functional Business Analyst / Service Manager to lead functional support for Service Cloud, Field Service, and Experience Cloud. You will coordinate L2/L3 efforts, manage service performance, and drive continuous improvement across the program.

The role combines business analysis with proactive service management, stakeholder communications, and governance to ensure stable, efficient Salesforce operations.

Qualifications

• 12–15 years of Salesforce experience in BA, application support, or service delivery.
• Strong hands-on knowledge of Salesforce Service Cloud, Field Service, and Experience Cloud.
• Proven ability to triage incidents and coordinate with L3 developers.
• Experience in production support with SLA-driven operations.
• Excellent stakeholder management and escalation skills.

Responsibilities

• Own L2 functional support for Salesforce Service Cloud, Field Service, and Experience Cloud and coordinate with L3 as needed.
• Analyze incidents, reproduce issues, identify root causes, and document resolutions.
• Provide functional workarounds and updates to users and stakeholders with clear communications.
• Coordinate handoffs between business users, L2 support, and developers for timely fixes.
• Monitor SLA performance and drive service improvements across the program.

Skills

Salesforce Service Cloud

Salesforce Field Service

Salesforce Experience Cloud

Stakeholder management

Job description

Movate Technologies seeks an experienced Salesforce Functional Business Analyst / Service Manager to lead functional support for Service Cloud, Field Service, and Experience Cloud. You will coordinate L2/L3 efforts, manage service performance, and drive continuous improvement across the program.

The role combines business analysis with proactive service management, stakeholder communications, and governance to ensure stable, efficient Salesforce operations.