Salesforce Service Cloud & Data Transformation Analyst

Confiz Limited; Northern (KY); Presencial; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

Confiz Limited is seeking a Business Analyst to support a large client initiative to unify Consumer Care teams and consolidate vendor strategies under Corporate Affairs.

The role covers design, development, testing, and deployment of a harmonized Salesforce Service Cloud and connected technologies, with data integration and analytics driving improved consumer experience across regions, including China considerations.

Formación

• Proven experience as a Business Analyst in the Digital Technology domain.
• Experience with Salesforce Service Cloud across discovery, design, build, test and deployment.
• Experience translating business requirements into functional/technical specs for core product and interfaces.
• Experience in data analysis, mapping, migration, validation, and data quality awareness.
• Familiarity with contact center operations and vendor management strategies.
• Experience supporting UAT and user training.

Responsabilidades

• Prepare user stories and detailed functional requirements for the harmonized Salesforce Service Cloud and interfaces.
• Contribute to Salesforce design process led by an external partner.
• Support deliverables like Capabilities Blueprint, Future State Architecture, & data integration design.
• Define data requirements, mappings, migration needs, and data integration solutions.
• Analyze how processes change with technology and vendor consolidation.
• Collaborate with Digital Technology teams to evolve data flows to Azure and Power BI for analytics.

Conocimientos

Salesforce Service Cloud

Data analysis

UAT & training

Vendor management

Herramientas

Salesforce integration tools

Azure / Power BI data flows

Descripción del empleo

Confiz Limited is seeking a Business Analyst to support a large client initiative to unify Consumer Care teams and consolidate vendor strategies under Corporate Affairs.

The role covers design, development, testing, and deployment of a harmonized Salesforce Service Cloud and connected technologies, with data integration and analytics driving improved consumer experience across regions, including China considerations.