Strategic Business Analyst — Salesforce & Data Integration

Confiz; Bentonville (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Confiz is seeking a Business Analyst to help consolidate consumer care operations by designing and delivering a unified Salesforce Service Cloud stack and data integrations. You will partner with external Salesforce vendors, DT teams, and regional deployments to ensure a cohesive technology solution and high-quality data across the program.

The role involves requirements gathering, process mapping, and stakeholder collaboration to enable smooth transition and eventual sunsetting of legacy

Qualifications

• Proven BA experience in Digital Technology (DT) domain.
• Experience with Salesforce Service Cloud in discovery, design, build, test, and deployment phases.
• Experience with SAP to Salesforce transitions.

Responsibilities

• Prepare user stories and functional requirements for harmonized Salesforce Service Cloud and interfaces.
• Contribute to Salesforce design processes led by external partners.
• Support data mapping, migration, and validation activities for legacy data consolidation.
• Assist regional deployments across Accelerator, AMEA, Europe, LatAm, and North America.
• Collaborate with Digital Technology teams to maintain data flows to Azure and Power BI.

Skills

Salesforce Service Cloud

Data analysis

UAT/testing

Stakeholder communication

Tools

Power BI

Azure

Job description

Confiz is seeking a Business Analyst to help consolidate consumer care operations by designing and delivering a unified Salesforce Service Cloud stack and data integrations. You will partner with external Salesforce vendors, DT teams, and regional deployments to ensure a cohesive technology solution and high-quality data across the program.

The role involves requirements gathering, process mapping, and stakeholder collaboration to enable smooth transition and eventual sunsetting of legacy