Salesforce Support Engineer – Onboarding & Troubleshooting

Jobtailor; Town of Texas (WI); On-site; USD 70,000 - 120,000; Full time

Job summary

Jobtailor is seeking an experienced Salesforce Support Engineer to diagnose and resolve complex issues in Service Cloud and related Salesforce products. You will guide customers on best practices, configurations, and architecture while coordinating with Product Engineering on defects.

The role requires strong SQL, Java debugging, and AI technology familiarity, with excellent communication and mentoring abilities for a fast-paced, customer-facing environment.

Qualifications

• Bachelor’s degree or equivalent experience in a technical discipline.
• 2+ years in technical support or related customer-facing technical roles.
• Experience troubleshooting software applications and debugging code (Java).
• Strong SQL/database concepts understanding.
• Ability to explain complex concepts to non-technical audiences.

Responsibilities

• Manage support cases from diagnosis to resolution.
• Diagnose and resolve complex Salesforce platform issues (Service Cloud).
• Coordinate high-priority case resolutions with cross-functional teams.
• Provide onboarding support and technical discovery sessions for new customers.
• Guide customers on best practices, configuration, and architecture.
• Investigate issues, analyze behavior, identify root causes using internal tools.
• Prioritize multiple customer issues in a fast-paced environment.
• Develop expertise in Salesforce platform functionality and related tech.
• Collaborate with Product Eng. to investigate defects and report issues.
• Create and maintain technical documentation and knowledge base articles.
• Mentor team members through collaborative troubleshooting frameworks.

Skills

Salesforce Platform

Technical Support

Java Application Debugging

SQL Database Management

HTML

JavaScript

LWC

APEX

AI Technologies

Salesforce Architecture

Education

Bachelor’s degree in Computer Science, Engineering, or related technical discipline

Salesforce Administrator (ADMIN201)

Tools

Salesforce Service Cloud

Salesforce Sales Cloud

Data Cloud

Agentforce Technologies

Internal Troubleshooting Tools

Job description

Jobtailor is seeking an experienced Salesforce Support Engineer to diagnose and resolve complex issues in Service Cloud and related Salesforce products. You will guide customers on best practices, configurations, and architecture while coordinating with Product Engineering on defects.

The role requires strong SQL, Java debugging, and AI technology familiarity, with excellent communication and mentoring abilities for a fast-paced, customer-facing environment.