Remote Salesforce Operations & CRM Support Analyst

Stand8 Technology Consulting; California (MO); Remote; USD 69,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

HSA

Dental

Vision

401(k)

EAP

Discount programs

Job summary

Stand8 is seeking a Salesforce Operations / CRM Support Analyst to prop up a large-scale transformation, modernizing licensing, rights management, and commercial negotiations across a global enterprise. You will be the trusted Salesforce contact, ensuring data quality, resolving production issues, and enabling adoption across regions.

The role is remote with a Los Angeles preference, offering day-to-day production support, onboarding, and training for users, while collaborating with analysts and

Qualifications

• 4+ years of Salesforce Administration or CRM support experience.
• Hands-on experience with Salesforce production environments.
• Strong data quality and duplicate management skills.
• Experience onboarding and training end users.
• Knowledge of Salesforce security and permissions.
• Experience QA/UAT or regression testing.
• Excellent communication and customer service.
• Ability to manage multiple priorities in Agile environments.

Responsibilities

• Provide day-to-day production support for Salesforce users across multiple business functions.
• Investigate and resolve Salesforce application issues, defects, and user requests.
• Troubleshoot integration failures and coordinate resolution with technical teams.
• Support GridBuddy-related functionality, user requests, and troubleshooting activities.
• Manage user onboarding, provisioning, access requests, and permission changes.
• Perform Salesforce data cleanup activities including duplicate management and orphaned record remediation.
• Monitor system health and proactively identify data quality concerns.
• Execute QA testing, regression testing, and validation activities for platform enhancements.
• Create and maintain training materials, user guides, and support documentation.
• Assist users with reporting, dashboards, and CRM best practices.
• Track support trends and recommend process improvements.
• Collaborate with business analysts, administrators, and development teams to improve platform effectiveness.

Skills

Salesforce Admin

CRM Support

Data management

Troubleshooting

User onboarding

Agile

Education

Salesforce Administrator Certification

Tools

GridBuddy

Sales Cloud

Job description

Stand8 is seeking a Salesforce Operations / CRM Support Analyst to prop up a large-scale transformation, modernizing licensing, rights management, and commercial negotiations across a global enterprise. You will be the trusted Salesforce contact, ensuring data quality, resolving production issues, and enabling adoption across regions.

The role is remote with a Los Angeles preference, offering day-to-day production support, onboarding, and training for users, while collaborating with analysts and