Salesforce Program Manager/Administrator

Softworld, a Kelly Company; Glen Burnie (MD); On-site; USD 110,000 - 125,000; Full time

Job summary

A leading company seeks a Salesforce Program Manager/Administrator in Glen Burnie, MD. The role involves managing Salesforce configurations, user training, and business process management. Candidates should have strong Salesforce experience and relevant certifications. This position offers a competitive salary and requires onsite presence.

Qualifications

• 5+ years of Salesforce Administration experience required.
• Strong Salesforce product knowledge and Business Process Management experience.

Responsibilities

• Manage user and license management, including new user setup.
• Implement Salesforce configuration changes and monitor user adoption.
• Create a platform roadmap and define priorities.

Skills

Salesforce Administration

Business Process Management

User Training

Education

Salesforce Certifications

Tools

Data Loader

Excel

Job description

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Softworld, a Kelly Company provided pay range

This range is provided by Softworld, a Kelly Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$110,000.00/yr - $125,000.00/yr

Job Title: Salesforce Program Manager/Administrator

Job Location: Glen Arm, MD 21057

Onsite Requirements:

• Certified Salesforce Administrator with at least 5 years of Salesforce Admin experience
• Sales Cloud a must, Service Cloud and Marketing Cloud preferred
• Business Process Management experience

Job Description:

RESPONSIBILITIES:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Create a platform roadmap and define priorities, coordinating with stakeholders. Own the communication of any platform changes to end users and stakeholders.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• Monitor and improve user adoption.
• New user and ongoing user training.
• Technical documentation Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Working with integrated applications including or similar to Conga, DocuSign, Marketing Cloud Account Engagement, Geopointe, Duplicate Check and other AppExchange packages.
• Assist in the evaluation of AppExchange tools for feasibility and impact.
• This is a solo admin role. Should be comfortable relying on consultants, Trailhead and Salesforce support, and the Salesforce User Community for help and troubleshooting.

QUALIFICATIONS:

• Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Sales Cloud. Service Cloud or Marketing Cloud experience a plus.
• Business Process Management experience in designing scalable, best practice solutions.
• Interact regularly with global business units to understand business needs and translate them into functional and technical requirements.
• Translating requirements into technical solutions.
• Training end users and key stakeholders and responsive to questions.
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Experience with Data loader, Excel, and export, manipulation, and import of data.
• Experience with data management, cleansing of data using de-duping tools, and Excel.
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Platform Developer.
• Experience with integrations of Salesforce and another system, using an integration platform like Jitterbit, Scribe, or Informatica. Preferably integrating with an ERP system. Experience with Epicor integration a big plus.
• Demonstrates continued personal/professional development and active in the Salesforce community.
• Apex coding skills, ability to create and maintain triggers a plus, not required.
  
  
• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Information Technology, and Other

• Industries

  Information Services, Technology, Information and Internet, and Technology, Information and Media

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