Salesforce CX Program Manager

Dentsu Aegis Network Ltd.; Town of Texas (WI); Remote; USD 94,000 - 153,000; Full time

Job summary

A leading company is seeking a Salesforce CX Program Manager to lead implementation projects. This role involves managing client relationships, providing consulting on business processes, and delivering Salesforce solutions across various industries. The ideal candidate will have extensive Salesforce experience and project management skills. Join a dynamic team focused on innovative solutions and client success.

Benefits

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability insurance

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Qualifications

• 3+ years of experience implementing Salesforce platform.
• 2+ years of experience leading Salesforce implementation projects.

Responsibilities

• Lead Salesforce platform implementation projects.
• Manage client relationships and project documentation.
• Identify project risks and mitigation strategies.

Skills

Salesforce

Project Management

Client Relationship Management

Education

Salesforce Administrator Certification

Platform App Developer Certification

Tools

Atlassian Suite

Job description

Salesforce CX Program Manager page is loaded

Salesforce CX Program Manager

Apply locations USA – Remote – Texas – Central Time time type Full time posted on Posted 3 Days Ago job requisition id R1092853

Job Description:

We are looking for a talented, innovative, team-oriented associate that makes Merkle more than the sum of its parts. The Program Manager is a business and technology consultant who will lead Salesforce platform implementation projects through providing strategy, business process, and technology implementation consulting. In this role, you will also be responsible for managing client relationships, project documentation, and leading projects from kickoff to successful deployment. Additionally, you will be able to lead and deliver Salesforce core projects knowledgeably and in scope, on time, and within budget, while exceeding client expectations. This is a great opportunity to work on delivering solutions in a variety of industries and across multiple Salesforce products.

Responsibilities

• You will work as part of a delivery team dedicated to the implementation of a custom Salesforce core platform solution for clients.

• You will be responsible for managing the client relationship for the duration of your assigned projects.

• You will be responsible for leading platform strategy, business process consulting, and technology consulting conversations and efforts.

• You will work with the project team to identify project risks and mitigation strategies.

• You will help lead the design of Salesforce core platform (Sales, Service, Loyalty Management) solutions for clients.

• You will help lead and provide oversight across the entire delivery lifecycle, including, but not limited to:

  • Requirements gathering

  • Documentation and project deliverables

  • Diagrams and flowcharts, such as application ecosystem diagrams, current state/future state diagrams, data model diagrams, and entity relationship diagrams

  • On-platform configuration

  • Testing (in-sprint dev testing, end-to-end / integration testing, and user acceptance testing)

  • Data migration activities

  • Client training

  • Deployment activities

• You will stay updated on new Salesforce functionalities, best practices, and industry trends to recommend solutions.

Qualifications

• Preferred certifications (at least one of): Administrator, Advanced Administrator, Platform App Developer, Sales Cloud Consultant, Service Cloud Consultant, Data Architect, Platform Developer I, and/or Sharing and Visibility Architect

• 3+ years of experience implementing Salesforce platform (core) - multiple implementations

• 3+ years of experience implementing software development lifecycle process

• 2+ years of experience leading Salesforce implementation projects in a consulting capacity

• Experience leading and managing discussions including communicating requirements to different audiences

• Experience with the Atlassian suite or comparable products for feature/ticket backlog management and documentation.

The annual salary range for this position is $94,000 - $152,850. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

#LI-RL1 #LI-hybrid

Location:

USA – Remote – Texas – Central Time

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color , national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let usknow the nature of your accommodation request and your contact information. We are here to support you.

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