Salesforce Program Manager

Jobs via Dice; Maryland; On-site; USD 100,000 - 120,000; Full time

Job summary

A leading company is seeking a solo Salesforce Program Manager to take ownership of their Salesforce platform. The ideal candidate will lead strategy, manage user experience, and optimize system performance. This role offers autonomy and the chance to impact the organization positively, requiring strong Salesforce expertise and the ability to translate business needs into technical solutions.

Benefits

Medical, Dental, Vision

401k Plan with Company Match

Bonus Program

Employee Stock Ownership Plan

Wellness Program

Education Assistance

Paid Time Off

Qualifications

• 5+ years of hands-on Salesforce Administration experience.
• Salesforce Administrator Certification required.
• Adept at translating complex business requirements into scalable Salesforce solutions.

Responsibilities

• Lead end-to-end Salesforce platform management.
• Manage all aspects of Salesforce user and license administration.
• Design and deliver onboarding and ongoing training for users.

Skills

Salesforce Administration

Data Management

User Training

Integration Management

Problem Solving

Education

Bachelor's degree

Tools

Data Loader

Excel

Jitterbit

Informatica

Job description

Job Summary

Are you a Salesforce expert looking to take full ownership of a high-impact platform? This is a solo Salesforce Program Manager opportunity for a strategic, hands-on professional who thrives in a dynamic environment. You'll have the autonomy to shape the Salesforce roadmap, lead scalable solution design, and improve the experience of users across departments.

This role is ideal for someone who enjoys being both the architect and administrator—translating business needs into effective technical solutions and elevating the platform's value across the organization.

Benefits Summary

• Health and Wellness: Medical; Dental; Vision.
• Financial Future: 401k Plan with Company Match; Bonus Program (variable annual bonuses based on company performance); Employee Stock Ownership Plan (annual ESOP stock allocations after meeting eligibility criteria).
• Well-being and Support: Wellness Program; Education Assistance; Paid Time Off.
• Safety and Comfort: Safety Shoe and Prescription Safety Glasses Program; Seniority Recognition Program; Employee Assistance Program.

Location

Glen Arm, Maryland

Job Details

• Type: Permanent
• Salary: $100,000 - 120,000 per year
• Work hours: 7am to 3pm
• Education: Bachelor's degree

Responsibilities

What You'll Do:

• Salesforce Ownership & Strategy: Lead end-to-end Salesforce platform management, including roadmap development, change management, and system optimization.
• Act as the primary liaison for Salesforce initiatives, collaborating with cross-functional teams to align platform capabilities with business needs.
• Champion user experience and adoption by designing intuitive, scalable solutions and leading training programs.

Administration & Configuration:

• Manage all aspects of Salesforce user and license administration—roles, permissions, profiles, sharing rules, and org-wide defaults.
• Implement advanced configuration using Flow, page layouts, record types, dynamic layouts, approval processes, and custom settings.
• Maintain platform health through routine security reviews, health checks, release updates, and sandbox management.

Support, Training & Documentation:

• Handle user support tickets and proactively monitor adoption trends.
• Design and deliver onboarding and ongoing training for users and stakeholders.
• Maintain thorough documentation of platform processes, customizations, and integrations.

Data & Integration Management:

• Oversee data quality, governance, and de-duplication using native tools and external apps.
• Manage Salesforce integrations with third-party tools such as Conga, DocuSign, Marketing Cloud (Pardot), and potentially ERP platforms like Epicor.
• Evaluate AppExchange applications for functionality and business impact.

Qualifications

• 5+ years of hands-on Salesforce Administration experience, ideally with Sales Cloud. Experience with Service Cloud, Marketing Cloud, or ERP integrations is a strong plus.
• Salesforce Administrator Certification required; advanced certifications (e.g., Platform App Builder, Sales/Service Cloud Consultant) are a plus.
• Adept at translating complex business requirements into scalable Salesforce solutions, familiar with BPM and data architecture best practices.
• Comfortable operating as a solo admin with support from external consultants, Trailhead, and Salesforce communities.
• Skilled in Salesforce data tools (Data Loader, Excel) and familiar with integration platforms (e.g., Jitterbit, Scribe, Informatica). Apex coding knowledge is a bonus but not required.
• Passionate about continuous learning, staying current with Salesforce releases, and active within the Salesforce community.

Additional Information

Equal Opportunity Employer: We welcome people of all abilities and backgrounds. If you require accommodations during the application or interview process, please contact us.

Pay will be based on factors including education, experience, location, certifications, and job duties. We offer a comprehensive benefits package including medical, dental, vision, AD&D, life insurance, short-term disability, and a 401K plan.

This posting is open for thirty (30) days.