Salesforce Program Manager

Smart IT Frame LLC; Chicago (IL); Vor Ort; USD 110.000 - 150.000; Vollzeit

Zusammenfassung

Smart IT Frame LLC in Chicago is seeking a PM with Salesforce Trailblazers to lead discovery workshops, interview stakeholders, and translate business outcomes into epics and user stories. You’ll define current and target state processes, map data, and oversee testing, rollout impacts, and adoption.

The role requires coordinating with architects and developers and aligning Salesforce capabilities with business needs.

Qualifikationen

• Lead discovery workshops and stakeholder interviews to understand business outcomes, current processes, pain points, data needs and adoption barriers.
• Document current-state and target-state processes, rules, journeys, use cases and measurable outcomes.
• Translate business needs into epics, features, user stories, acceptance criteria and reporting requirements.
• Analyze requirements against Salesforce capabilities and coordinate with architects and developers on configuration and integration options.
• Maintain a prioritized, traceable backlog with scope, dependencies and risks.

Aufgaben

• Facilitate requirement walkthroughs and refinements with cross-functional teams.
• Define functional requirements across Salesforce entities and Microsoft 365 integrations.
• Support data discovery, mapping, migration rules and data-quality controls.
• Capture requirements for Salesforce and Outlook integrations and for role-based access controls.
• Create test scenarios and coordinate system and user acceptance testing.

Kenntnisse

Stakeholder interviews

Backlog management

Requirements analysis

Process mapping

User stories

Tools

Salesforce

Microsoft 365

Jobbeschreibung

We have a Fulltime role with one of our clients. Kindly find the below details.

Role: PM with Salesforce Trailblazers

• Lead discovery workshops and stakeholder interviews to understand business outcomes current processes pain points controls data needs and adoption barriers
• Document currentstate and targetstate processes business rules personas journeys use cases decision points exceptions and measurable outcomes
• Translate business needs into epics features user stories acceptance criteria process flows field definitions data mappings and reporting requirements
• Analyze requirements against Salesforce standard capabilities and work with the architect and developers to identify configuration customization integration and processchange options
• Maintain a prioritized traceable and deliveryready backlog with clear scope dependencies assumptions risks and definition of ready
• Facilitate requirement walkthroughs and refinement sessions with product architecture engineering testing and support stakeholders
• Define functional requirements across accounts contacts leads opportunities campaigns cases tasks events email and calendar activities reports and dashboards
• Support data discovery data mapping migration rules matching deduplication dataquality controls and business reconciliation
• Capture requirements for Salesforce and Microsoft 365 or Outlook integration including eligibility matching exclusions failure scenarios reconciliation user visibility and support needs
• Define rolebased access and business security requirements in partnership with platform architecture risk and compliance teams
• Create test scenarios support system and integration testing coordinate user acceptance testing manage business defects and obtain acceptance evidence
• Assess release impacts prepare business communications user guidance process documentation and training inputs and support adoption after deployment
• Partner with support teams to analyze production issues reproduce business scenarios identify process or data patterns and validate fixes
• Use reports dashboards user feedback and operational measures to identify improvement opportunities and support value realization
• Contribute to roadmap planning by clarifying business value urgency dependencies regulatory or operational risk and expected outcomes