Salesforce Solution Architect

Tata Consultancy Services; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Tata Consultancy Services in Plano, TX is seeking a Technical Program Manager with hands-on experience in Salesforce projects to drive delivery, risk management and stakeholder coordination.

You will lead cross-functional teams, design program structure, coordinate multi-team launches, and balance business needs with technical constraints to meet customer requirements.

Qualifications

• Certification in Sales Cloud, Service Cloud, Experience Cloud and Data Cloud.
• Strong technical acumen and ability to drive delivery of critical initiatives.
• Experience leading cross-functional technical programs.

Responsibilities

• Lead and manage cross-functional technical programs of inter-related projects, creating the program structure and shared alignment with the teams to deliver objectives.
• Collaborate with business, engineering, and architecture teams to design, coordinate, and launch new capabilities by breaking down complex challenges into manageable parts and ensure timely delivery.
• Coordinate launch planning among various teams to synchronize program milestones across multiple workflows into a unified timeline that satisfies business objectives and customer requirements.
• Develop and execute scalable cross-organization processes, mechanisms, metrics, and KPIs to deliver large-scale programs.
• Influence long-term and short-term product and technical strategy.
• Assess risks, develop risk mitigation plans, anticipate bottlenecks, manage issue escalation, and collaborate with Product Management on potential tradeoffs.
• Manage the intake queue by prioritizing and triaging incoming requests, ensuring all tasks are categorized, assigned, and tracked to meet objectives.

Skills

Salesforce

Service Cloud

Experience Cloud

Data Cloud

Program management

Job description

• Working project Experience in Salesforce project
• Working experience in Salesforce Service Cloud
• Certification Required – Sales Cloud, Service Cloud, Experience Cloud and Data Cloud
• This role requires strong technical acumen, program and stakeholder management, and a process optimization mindset. The expectation is as a TPM you will be hands-on and driving the delivery of critical business initiatives, managing all aspects of the program, including planning, risk management, communication, and implementation. You are a technical problem solver, anticipating bottlenecks, identifying innovative solutions to resolve roadblocks, and balancing business needs against technical constraints.
• Lead and manage cross-functional technical programs of inter-related projects, creating the program structure and shared alignment with the teams to deliver business and /or engineering objectives.
• Collaborate with business, engineering, and architecture teams to design, coordinate, and launch new capabilities by breaking down complex challenges into manageable pros and ensure timely delivery.
• Coordinate launch planning among various teams to synchronize program milestones across multiple workflows into a unified timeline that satisfies both business objectives and customer requirements.
• Develop and execute scalable cross-organization processes, mechanisms, metrics, and KPIs to deliver large-scale programs.
• Influence long-term and short-term product and technical strategy.
• Assess risks, develop risk mitigation plans, anticipate bottlenecks, manage issue escalation, and collaborate with Product Management on potential tradeoffs, balancing business needs with technical considerations.
• Manage the intake queue by prioritizing and triaging incoming requests, ensuring all tasks are appropriately categorized, assigned, and tracked to meet business objectives and timelines.